LR Communications, Inc. Of Wyoming

Absolutely horrible Internet speed whenever the companies store is closed I will never choose these people again, also would like to say that we've been apart of this isp for so long the plan were on doesn't even exist anymore and they didn't ever contact us to update our plan so we've been paying way too much for 3 mbps im not kidding, also cant play any game without being at least 1000 ping, absolutely horrible. I have called multiple times and you haven't helped

- pathogenz1

Was great when they were NGL, now that they are LG, service is terrible. Service goes out so much. They never call back after you leave a message.

- Linzy RL

The FCC has new minimum speed requirements in place as of 3-14-24 that "broadband" ISP's must comply with. The old minimum speed was 25mb down and 3mb up, the new minimum required speeds are 100mb down and 20mb up. When I contacted LR via email to inquire as to what time frame they have in place to attempt to comply with the new laws the rep responded with immediate hostility and said that if I don't like the speeds I am getting then I can cancel my service with them. I WILL BE FILING A COMPLAINT WITH THE FCC AND I ENCOURAGE EVERYONE ELSE WHO IS IN THE SAME BOAT TO DO THE SAME, it only takes literally 2 minutes to make a difference. If they cancel your service for filing a complaint that goes against the FCC consumer protection clause. Update 3-22-24. After filing my complaint with the FCC the president of LR communications emailed me and told me that after 5 years of service I am suddenly using too much data (even though I average only 10mb down and 2mb up) and that I must switch to a business plan (which isn't available in my rural area) or cancel my service. I was given 4 days to decide. I am now forced to order Starlink. I will update my FCC complaint with the recent retaliation from LR. The more people that complain the less likely this company will be allowed to continue to abuse the community it serves. I will update this review with the results of the FCC investigation when it is complete. I took one for the community, who else will step up? Update 3-24-24 In response to LR communications response. I politely inquired if your company had a timeline in place to comply with the new FCC RULES (anyone can Google it) and your rep responded with hostility and I didn't threaten, I simply stated that if there were no plans to comply with the new rules then I would have no choice but to file an FCC complaint (Which should mean nothing if you truly aren't in the wrong). The "denial of service attack" you refer to was me transferring my off site backup to my home NAS which I had been waiting to do until the FCC released the new rules because your current supplied speeds would take a week to transfer, which is why I contacted your company the day after the rules took effect. I even offered to move my downloads to night time only so it wouldn't strain your network during heavy use hours when you sent me your next aggressive email. Because I use a VPN to connect to certain servers you assumed it was a dos attack and decided to be extremely hostile instead of accepting my explanation. My AVERAGE monthly data usage is well below your limits. And this is not the last attempt to inform the community or "attacking your company" (like I can hurt your reputation anymore judging by other reviews) BBB complaint will be filed after the FCC complaint is concluded. I may also take up some public protesting in front of your office with all the printed emails between us and the FCC documentation needed to be passed out to the public. Since I have no Internet at home for a few weeks who knows how creative I may get.

- Andrew Green

My household has been a customer for at least 5 years and have had the same plan, bandwidth and electronics, and have recently been having issues with the internet dropping out multiple times daily. When we called they told us that nothing was wrong with the signal and instead tried to get us to upgrade and pay more. Why would I have to pay more and upgrade when my current plan has been fine until now? I would like it fixed not to be charged more money. Meanwhile our internet barely works!

- Eleanor

Emailed you on Monday, 7 August, with service being constantly lagging or booting me out while streaming, on my phone and on my laptop. A ticket was opened. Received an email that a scheduler would call to have a tech come out. Wednesday, I called to let them know I haven't received call. Now, tomorrow will be a week and still haven't heard from you and still having problems. Will be looking for a different provider. Thank you. UPDATE: I received a call Monday, 15 August, to schedule a tech visit for Tuesday. The tech came out and replaced all the equipment and relocated the antenna (dish). So, hopefully no more problems. Eight days from now I'll reevaluate the rating and adjust it accordingly.

- amy pearson