Geek Squad

Best Buy phone system sucks. Cannot get a human being if my life depended on it. What a joke. Zero stars.

- Phil Kaznowski

Had my lap top sent in to have the screen replace, was quoted $450. I get a return call saying it would be $1100 because they claimed there was something wrong with the mother board. I had been using it with a TV through the HDMI port. It Worked fine the day I took it in. When I got it back the charger no longer worked and I can't even turn it on. I think they gutted all the good components out of it and swapped a bad charger my working charger. I was a loyal Best Buy customer but not after that. Unless I get compensated I am not buying a damn thing from Best Buy.

- Jaden Boodry

They outsource their phone centers and are impossible to get ahold of.

- Raven

Made an hour drive to to come to my appointment to get an iPhone screen repair. In the appointment request it was stated what was needed. Get to Beat Buy stand there for 30 min. To be told they don't have the screen. Would have been nice to have not made the damn trip!!

- Brook Wesle

I recommend iPhone screen repair in Apple store and not at 3rd party stores like best buy. I had a awful experience here. I live in Marshfield and I scheduled an appointment at Best buy Wausau to repair my cracked front screen. I use the apple support app on the iPhone to schedule the appointment. When I arrived at the geek squad desk I was told that i have to leave my phone indefinitely and they would call me after the repair is done. They also like to me that it will take 3-4 hours to repair the cracked front screen. On further inquiry they told me that the person who repairs the iPhone is not currently at work and he will be coming at a later time. I was surprised that they made appointments without proper personnel. I left without the repair done. Recently, I scheduled an appointment at Apple Store in Mayfair mall in Milwaukee and my iPhone 11 front screen cracked repair was done in about 40 minutes.

- Wis Doc