Business Overview
Computer Concepts is a Madison-based computer repair business that aims to provide quick and reasonably priced services. Customer experiences vary, with some praising the professionalism, expertise, and quick turnaround times of the staff while others have experienced negative outcomes, such as data loss. The reviews suggest they work on both hardware and software issues for computers.
Services Offered
Most Recent Reviews
I worked with Noah throughout my repair and he was very useful, polite, and professional. When searching for a place to repair my laptop (hardware) one place didn't make it very convenient and the other basically said I had a cheap laptop and should just purchase a new one. There was one mishap during the process that was in no way Computer Concepts fault but Noah went above what was expected. In the end, it was a quick turn around and I found their prices competitive/reasonable!
- Matt
My experience with computer concepts was, unfortunately, terrible. After a house fire at my home, I took my computer to computer concepts to recover the data (personal photos and videos). They were able to recover the data and agreed to keep the data safe until I purchased a new device. However, they erroneously discarded the data and could not recover it. I lost all my photos and video as a result of their error. I received conflicting explanations regarding what happened. I attempted to reach a solution to compensate me for this loss, but computer concepts did not follow through. Just an awful experience that I hope no other consumer has to experience.
- Mike Stel
Rick replaced my failed hard drive, and recovered and loaded all of my data in short turnaround at an incredibly reasonable cost. Rick is professional, friendly, and skilled. I highly recommend Computer Concepts, my new preferred provider for my company's tech needs.
- Jennifer Wilson
I had encountered some water damage to my laptop which was unfortunately not repairable. However, they were prompt and professional in diagnosing the issues and communicating the bad news to me.
- michael glenn
Super helpful, knowledgable, and at a great price! They are dedicated to making sure your tech problems are solved regardless of ongoing problems or 1 time fixes.
- Samuel Ast