Apple Bayshore

If I could give them a negative star I would!!!! I had an appointment at 10:30 am for a battery replacement. The back of my phone was cracked and the guy that helped me told me it wasn’t replaceable because the back of the screen was too cracked, and it could shatter in the tech’s face. He recommended that I pay $500 for a replacement phone. (I was lied to and felt like I was being scammed to pay more money) So I went to youbreakwefix on the east side and they were able to replace my battery without any issues (They were just as confused as I was when I told them what happened at the Apple Store). What’s the point of going to Apple just to be turned away. Very disappointed, I don’t feel like you guys should suggest a customer to get a replaced phone when this was clearly an easy fix. Poor Customer Service -Monife

- Maya Frazier

I just wanted to express my gratitude to Will for his help yesterday! He went above and beyond to address any concerns I had, making my first visit at an Apple Store truly memorable. His professionalism and helpfulness were truly appreciated. Thanks a million, Will! You’re awesome!!

- Leslie

My wife and I were switching phone carriers to take advantage of a trade in offer for a new phone. The staff member was nice but made 2 wrong assurances. In an attempt to make the process faster, they assured us there was nothing else to do to ensure we kept our phone numbers (which was important to us) and then we found out after leaving the store that our texts and calls were coming from another number and we would need to request a code from our current phone providers in order to get our numbers. Had we not requested the code, we would have lost access to our original numbers after a month. Additionally, we were told to setup our provider accounts separately instead of just creating a family plan right away as it would be easier and we could just go to one of the provider's stores after to add both numbers to the same account. This was incorrect as we were told at the provider store that we'd need to call customer service to do that and upon calling, we were told we'd have to have our numbers for 90 days before being able to merge them to one account. I don't necessarily need the staff to know every detail about every provider, but I would have preferred they didn't then make the assurances so we could've figured out these issues in store with someone who could help from the technical side.

- David Christensen

I dreaded going to the Apple Store. In the past, whether it be in Mayfair, Louisville, Cincinnati, Salt Lake City, or Seattle, the waits were inordinate, the service haughty, and the time spent waisted. At Bayshore, Jay and Elena took great care of me and even treated me like a human being with a brain. My problem with my MacBook was fixed, and I bought a new iPad. It was a pleasure although, I must add, parking at Bayshore was frightening. It’s a damn shopping center, not a planned community expiring to be Mayberry, USA. When it’s 15 degrees, I want convenience rather than the stage set for Music Man!

- Philip Gissen

The absolute best. This is exactly why I own Apple products. The staff that they have are awesome and extremely helpful. Its pretty sad how Bayshore has turned into a garbage pit but the Apple Store never lets you down.

- John Motiska