Business Hours
Business Overview
Geek Squad in Morgantown, WV, has a mixed reputation based on customer experiences. Some customers have praised the helpfulness and expertise of specific agents, while others have reported issues with pricing, repair quality, and turnaround times. Services offered by the business seem to vary in terms of customer satisfaction.
Services Offered
Most Recent Reviews
I was recommended to do a $100 diagnostics check to figure out the issue of my computer, and it wasn’t until after I was charged and waited 2 days was I informed that they won’t even do hardware repairs for Microsoft! So the $100 was literally for nothing! Why recommend a $100 diagnostics check when you know you can’t do anything?
- Lauren Zelnis
I took my very high end gaming pc to the geek squad in Morgantown, WV after having continuous issues. It did take them a few days before they were able to open up a ticket for my rig, but they have tons of work and probably less staff than what is needed, but once they began working on my pc it was just fantastic. These issues happened over the duration of 6 months after having another local PC shop put it together. I was fortunate enough to have a geek squad agent by the name of Rebecca and another agent by the name of Jake who I had the pleasure of speaking with over the phone who worked continuously on troubleshooting my PC. They were nothing short of fantastic. My pc is now running better than ever with extremely great temperatures even when gaming with a 14900k processor inside. I can’t say enough good things about my experience.
- Justin Kemp
over priced. wrong parts ordered twice after driving there over an hour away. They broke plastic clips holding my car interior together. Bad experience all around. Would not recommend anyone to BB.
- Shawn Newbrough
I brought my devices (2 Phones & a laptop) in bc they had all been hacked and were causing me to fall behind at work. Best Buy had my devices for 5 days. Phones didn't even look like they had been touched. So, needless to say, everything still is hacked. When I picked it up, they said everything was fine, with no virus or malware. IDK if it's just that they don't know how to verify when a computer is hacked or someone just decided they didn't want to complete the job that day bc maybe it was just "too much work" for them to remove a hacker from 3 devices?!
- Reggie Eddy
The guys that install automatic car starters are great! Polite, professional, and knowledgeable. Made sure my mother knew how to operate the remote and went through it a couple of times before she tried it on her own. Great customer service will definitely recommend to everyone.
- KJ