Business Hours
Business Overview
Staples in Cross Lanes, WV is a retail store that offers various services, including electronics sales and recycling. Customer experiences vary, with some praising the helpfulness and efficiency of employees, while others report issues with customer service. Reviews mention the store's cleanliness and attempts to offer customer assistance.
Services Offered
Most Recent Reviews
Visited the Staples at Nitro Marketplace in Cross Lanes, WV in December. Was dropping off electronics for recycling and returning a package via Happy Returns. There were only two employees in the front of the store to handle everything - shipping, recycling, selling, copying. They were both very pleasant and efficient with the two lines of people waiting. Was able to take care of both my tasks plus purchase a couple items as Christmas gifts all in less than 10 minutes. A nice, unexpected bonus - I received rewards points for my recycling!
- Barbara Brown
Purchased a new printer and few days ago and was advised I could return my old one and receive $30.00 credit. (The employee that visit was great). Today I brought back my old printer. 1st only 2 employees in entire,absolutely no customer assistance. 2 people left because of no service. The employee today said the credit had to be done at the time of the other purchase. That makes no sense. Why would someone bring in a printer when shopping for another printer? I hadn't even planned on getting a new printer but saw this one on sale with the features I wanted and decided to try and Epson and I usually only buy HP. Your stores will be closing like Office Max unless you provide better customer service. Many years ago,my employer told me,the employees can make or break a business. In addition we drove over 60 miles one way for nothing.
- Virginia Earley
I just bought a printer cartridge for a Brother printer, for a printer which I had also bought at Staples about a year ago. An employee named Joel greatly helped me today, to get my new printer cartridge installed properly. He also helped me previously, when I originally shopped for a reliable and affordable B&W printer. Joel has been extremely knowledgeable and also extremely helpful with my many questions, whenever I come into the Nitro/Cross Lanes store in WV. I always shop this store first, to see if they might have what I need.
- Patricia Watson
The store has been cleaned up and looks great. I received prompt service upon entering the front door.
- Andrew Crisco
The associate went above and beyond to help me on the sale She helped me save on my purchase Very polite and super customer service All retailers need these kind of associates to bring ba,ck the good help we used to get from retailors Thanks Bill Javins
- bill javins