uBreakiFix - Phone and Computer Repair

Keisha and Jeremy exemplify excellent customer service. As I entered the store, I was immediately greeted with a warm smile by Keisha. She helped me with getting my cell screen replaced in a timely fashion. Jeremy was the tech that replaced the screen and he also was courteous and helpful in replacing the screen. To often, customer service is non existent in these times, but this team at the Tacoma Mall location has not forgotten how to treat their customers. I will be referring this business and specifically this location to everyone I know. Thank you to Keisha and Jeremy for making me feel welcome and taken care of ❤️❤️❤️ Very satisfied customer-Lynnette Murphy

- Lynnette Murphy

Absolutely amazed by Keisha, Johnathan and Jeremy. After being drug around my Asurion for three days (and then cancelling again) I came down to UBreakIFix. Immediately after switching my phone repair location I got an email stating I could come today. Even better Keisha called me PERSONALLY and could tell I was upset. She listened to my frustration and assured me if I brought them down they'd be fixed at least by 4pm (it was 1pm). I headed down and she was quick as all heck putting BOTH phones in to be fixed with a great personality. I headed back to work and shortly after I got BOTH notifications that BOTH my phones were already fixed (maybe 2:30pm). I called to verify is was both before possibly heading back. Johnathan assured me that it was in fact both phones because Jeremy is just THAT quick. Unfortunately, I wasn't able to thank Keisha as she had went home already (thank you girl!! ❤️❤️) Johnathan and Jeremy were still here and got my phones back in my hands even with same better screen protectors. Never again will I ever use Asurion Mobile to fix a phone. Always Team UBreakIFix!! Photo of the one phone, currently using the other! ❤️ Also, they all three need raises. You can not TRAIN anyone to treat people like Keisha does. She's an amazing soul and genuinely deserves a raise and more. Jeremy is obviously quick and efficient with his work...and takes pride in it. Johnathan is great at up selling but you selling what you want and need.

- Seara Rhoades

So Amazing! We brought in 3 phones to fix and they were so quick, helpful and price was very reasonable! I would definitely recommend to everyone looking for repairs and even their phone covers were a good price!!

- Chelsea

Keshia was very helpful! Fast and professional. Had me in and out in less than 10 minutes to fix my phone's charging issues! Wonderful customer service.

- Brayden Laird

The location was clean and easy to find. The process was easy and appropriately priced. Terrence was exceptional! He explained everything and made the process simple, was professional and down to earth. He even had my device's screen fixed earlier than expected! I don't know if that is the norm, but I am very appreciative of his quick, quality work. I would use this location again and set up an appointment for Terrence, if possible. Thanks ubreakifix for getting my children's tablet back in working order fast!

- Ash L