Business Hours
Business Overview
Computer Service NW is a computer repair shop, where people can bring their computers for repair and have them fixed, but sometimes they have issues with customer service. One customer experienced a broken laptop, and the shop was not helpful. The prices are reasonable, but they're slow, and they can be slow to return your calls. There were also reports of problems with PC's losing their Windows license during a repair.
Services Offered
Most Recent Reviews
All I needed them to do was fix my broken SSD. They charged me $450! for a 1tb sata SSD which actually costs $80. On top of this I have an ongoing issue with the machine. When it was turned in, it had a valid and current windows 10 home license. This is no longer the case, windows was installed on the new SSD but it was the windows 10 pro version without activation. It was in the shop for 2 weeks for a 30 minute diag + repair. I have tried to resolve this by calling and have been told that it was really weird that the version was not activated and was told that I might need to buy another copy of windows which is an utterly insane notion given the price of the service.
- Nathan Skinner
Computer Service NW came to the rescue in a time of need! As a seasoned professional pet photographer with over 18 years of experience, I recently captured precious moments of a dog battling cancer. Tragically, the dog passed away the day after our photo session. On that same day, when I attempted to retrieve the files from the Sandisk, my heart sank as there was nothing to be found. This was an unprecedented event in my entire career, and I felt a wave of despair wash over me. Enter Computer Service NW. With a glimmer of hope, I reached out to them, unsure if anything could be done to recover the lost files. To my immense relief, I received the call informing me that they had successfully retrieved the precious memories! I cannot speak highly enough of Computer Service NW. Their swift and effective action not only saved invaluable memories for my client but also brought immense relief to me. A heartfelt thank you to Computer Service NW for their exceptional service and professionalism. Julie Austin Pet Photography
- Julie Austin
I originally called and talked to the owner, who explained that the issue would be an easy fix and wouldn't take more than an hour. When I brought in my PC, they told me it would be a week late, which was fine. Here we are, three weeks later, I was told that they were behind again. AND that my ethernet port and fans were broken, which was NOT the case when I brought my PC into them. Everything worked fine minus the small issue that I had originally needed fixed. Their customer service is extremely minimal, and even after the owner said he would text me with updates, I have heard nothing from them. When I explained that I am a twitch streamer and I need my PC for my supplemental income, the owner tried to sell me another computer, which I have no use for. I just want mine back and the issues fixed. I'm curious as to how my PC became broken in their possession when it was fine when I brought it in. Needless to say, I will not be using them again in the future.
- Rae Tillman
Eric was very helpful and professional. Had my computer running in a timely manner. I appreciate his service and recommend him to anyone needing a computer repair.
- Gina Beaudette
Had to get the DC in jack on my laptop replaced. I was quoted a one-week turnaround for the repair, but it actually took 3 weeks. The repair service is fine, and the price was reasonable, but customer service/communication is lacking, shop did not return repeated calls about the repair status.
- Gary Jackson