Business Hours
Business Overview
Sound Microsystems appears to be a reliable computer repair shop based in Redmond, WA, with customers reporting positive experiences. They're praised for their diagnostic skills, particularly for identifying hardware issues and offering solutions. The staff, including a person named Aaron, are often mentioned for providing excellent customer service and providing helpful advice, even if it means not getting paid for the service.
Services Offered
Most Recent Reviews
My Lenovo X1 Nano mainboard died suddenly (both Thunderbolt ports not working/charging) and I didn't do a good job backup my files over the last ~3years. Sound Microsystems informed me of all the items (like Bitlocker recovery key) and options avail before any full data restoration should begin. Sound Microsystems was able to restores my data quickly and my sanity has been restored. Thank you very much!
- Andrew Ho
I came in with my Framework laptop that I dropped, and unlike all the other laptop repair places in the area that I tried, the guys were at least willing to look at it with their eyes and tell me which parts might need replacing and what I might be able to do to fix it, as well as acknowledge that they don't have the parts or specific info for this very uncommon brand. I felt listened to! That's pretty much a first! So I didn't get the answer I was hoping for, but I had a great experience and felt like they asked the right questions and gave me some suggestions on how to fix it. Highly recommend so far, especially if you're looking for an informed answer.
- i-am-a-tree
I had issues resetting Windows on my machine and suspected a hardware failure. Took the machine into the shop and promptly (next business day) received a call explaining what the issue was (failed ssd) and the cost of the replacement + labor. I chose to replace the component myself, but I was happy about the prompt and correct diagnosis, and I feel that the $60 diagnostic fee was fair. I'd go back to these guys again with future issues.
- Olga Zinoveva
Recently called regarding some PUP on a personal machine and the price for malware removal. I talked to Aaron (or Erin or some variation) and he gave me phenomenal advice based on my description of my problem. He told me a probable fix that I could do myself. After following his advice, I can no longer recreate symptoms! Now Aaron definitely could have just recommended I bring it in for an easy $100 or so and 2 minutes of work, but he's better than that. Go to Sound Micro.
- Jay Tinker
Screen went out on my laptop couple days before extended international travel. Aaron literally dropped what he was doing to help. Dig through their inventory first (so we wouldn’t have to order), found one!, and installed. All in less than two hours. Review long overdue - have always received excellent service from Aaron and pricing very fair and competitive (have bought a couple machines from them too). Thanks again Aaron, that was huge!
- S. E.