One Hour Device Repair Redmond, iPhone, iPad

One Hour Device Repair in Redmond has been an absolute lifesaver on multiple occasions! Whether it’s a laptop issue or a quick fix needed for another device, they’ve always come through when I’m in a pinch. It’s such a relief to know there’s a place where I can get reliable and fast service without any hassle. Sean, Slava, Alex, and Ned are an incredible team—always professional, friendly, and genuinely helpful. They go above and beyond to ensure you leave with your tech working perfectly.

- Molly Sawhney Chowdhury

In August, I took my Pixel phone to this shop to replace the battery because it couldn’t hold a charge and was stuck on the boot screen. They replaced the battery - scratching the edges of the screen and case in the process, but it would at least boot up. The repair cost $100. A few months later in December, the phone would shut down before reaching the home screen and the edge of the screen started separating from the case, so I decided to bring it back for further inspection to see if they could fix it. I dropped off the phone on Monday, 12/2, at 1 PM, and they told me it would take a few hours, promising to call me with an update. I never heard back. On Tuesday, 12/3, I called around 4:30 PM and was told it would take a few hours, and they would call me back later that day. Once again, no one followed up. The next day, Wednesday, 12/4, I called around 12:30 PM, and they gave me the same response—that the tech would look at it and I’d hear back in a few hours. No call ever came. On Friday, 12/6, at 4 PM, I called again. I explained that they had been giving me the same vague answers all week and still hadn’t given me any update or estimate of when I could expect my phone to be ready. I asked about the issue, and they assured me they would call back later that night or the next morning. Yet again, they never called. On Saturday, I went to the shop in person to check on the phone. The person there said the tech who was supposedly working on my device wouldn’t be in until the next day and that my phone was still under diagnostics. I asked to see the phone, and to no ones surprise, it hadn’t been touched since I dropped it off. The label they had put on the screen was still on there (you'd at least take this off if you tried turning on the phone to diagnose the issue), and the device hadn’t been taken apart since the screen and case were still in the same state as when I left it with them. I ended up just taking my device back after leaving it them for 5 days with no updates. The lack of communication and transparency was incredibly disappointing. They repeatedly failed to follow through on their promises, and my phone sat untouched for nearly a week. Based on this experience, I would not recommend this shop to anyone. I could understand if they were busy and hadn't gotten to it yet, but it's unacceptable being jerked around for a week. Their name, One Hour Device Repair, is quite deceptive considering they did nothing for 120 hours.

- Jonathan Chiu

I’ve got a complicated relationship with this business. While they were able to recover about 200 GBs of data after water damage to my phone, every single step of the process was made more difficult than it needed to be because of inconsistent communication between the techs and people working at the front. The whole process ended up taking 6 round trips to the store (including the trip to drop off the broken phone and to pick up my restored phone), 3 weeks from start to finish, and multiple phone calls and voicemails before finally being settled with my data recovered. That’s not to mention all the issues with being misquoted (see the original review below). To highlight the inefficiencies of the business, take this example: I dropped off my new phone to have the data transferred on to it at 11 AM on February 8th. I received a call at the number I told them to contact me at around 2 PM asking for my phone passcode (which I had previously told them but whatever). I called back around 5 pm to get an ETA on the transfer as I live 30 min away from the shop and needed to plan when to pick it up. No response, left a voicemail, no follow up. Called again at 6:20 PM, someone picked up, and I was then informed the transfer hadn’t started because I needed to physically come to the store to use my Face ID to factory reset it. I was also repeatedly told upon arriving to reset the phone that I should have come earlier in the day and not so close to closing (I can not express how angry being treated as the idiot hysterical woman made me, especially given that it was in fact the repair shop’s fault for not telling me to come in until I called). Could this have been communicated to me when I first dropped off the phone? Yes. Could they have called me when they first realized they needed my Face ID? Yes. Apparently they tried calling my number-yes, as in, the number for the phone sitting in their shop rather than the number I told them to contact me at. This led to yet another trip to the store the next day when the data transferred finally occurred. These inefficiencies happened at every step (I spent 2.5 hours sitting at a coffee shop in Redmond while waiting for the data to be transferred to an external hard drive, only to call to check in for an ETA and be told the hard drive I was told by the shop to drop off could not in fact be used for the data transfer). It was a beyond frustrating experience that led to a massive loss of time and gas money. The techs, for what it’s worth, seem good at their job. I am genuinely so grateful to have my data from the last four years back, and I appreciate the integrity to honor the original quoted price of $150 (plus $15 I was charged when I picked up my phone for a reason I’m unclear on). That said, they have to find a way to streamline their repair process. —- OG Review: i left my phone for a data recovery following water damage. the person who helped me said it would be a flat rate of $150 and about a week for the process. i asked if there would be any extra fees once the data was recovered, and he assured me there wouldn’t be. two days later, i got a call saying the phone was ready for data recovery, which could take four weeks and that i would owe an extra $450-750. when i called to ask why i was misquoted, i was told the manager would call me later that day or the next day. that was over a week ago. i have called and they don’t pick up. i have left voicemails that they never respond to. i could not have picked a more predatory business: they will intentionally deceive you about pricing, hold your phone hostage, and refuse to speak to you and own up to their mistakes. do not make the same mistake i made and trust them. i’m out a “non-refundable” $150 for a data recovery that never even started.

- Lucia A

I had a very complex motherboard issue with my phone that other shops couldn’t fix, but this repair shop solved it perfectly! Their team is incredibly skilled and professional, and they kept me informed throughout the process. My phone works flawlessly now, and I couldn’t be happier with their service. Highly recommend them for any repair, no matter how difficult!

- Adil Nadeem

Quick service and Apple products (iPad and Macbook) repaired were repaired like new condition after they were done. Highly recommend. A good company to have around as we navigate the excess electronic purchases we do as a society. Try fixing it before buying new! I will be coming to them for a phone here shortly. Thank you for being around!

- William Guardia