Olympia Mac Repair

Great service . He repaired my iPod classic custom . Hassle free great service great communication great prices. Can't beat him . Highly recommend

- Trav Stewart

This will be rather long, but: I highly recommend Olympia Mac Repair. I wasn’t sure if I should go there because there were some mixed reviews, but after this experience I will be a lifelong customer (or for as long as I live in the area). I’ll share what went wrong with my laptop in case that would be helpful. I have a 2015 MacBook Pro, which I bought refurbished in 2018 for $$$$. So I’ve owned it for 5 years. One day, I was using it no problem. The next day, the laptop would make the apple noise when trying to turn it on, but the screen remained black. I first took it to Best Buy. The geek squad guy who was there was clearly trying to be helpful, but a little clueless. The most he did was try to hit keyboard combinations that didn’t work, and plugged it into an external monitor, where the screen was all white and the cursor appeared, which showed that the laptop’s trackpad was still working. He said he thought the laptop’s screen was broken (it had absolutely no obvious damage), and that it would likely cost over $1000 to fix it through them because they’d be ordering new parts through Apple. He recommended I go to 4th Dimension to see if they could do it for cheaper. Next stop: 4th Dimension. They again tried to turn it on and plugged it into a monitor. But that’s all they did. They said they thought the motherboard was broken and needed to be replaced, or that the screen was broken and needed to be replaced. They said it would cost over $1000 to fix, so they recommended I just buy a new laptop. They offered to do data recovery on it for about $150-$200. I told them I wanted to get a second opinion, but that I expected to get the same answer and just take it back for data recovery. I was bummed. Last stop: Olympia Mac Repair. I took the laptop to Olympia Mac Repair, described the problem, and within 5 minutes he had plugged it into his monitor, and pulled up recovery screens that neither of the two previous places had known how to (or bothered to) pull up. He did a quick test that told him the hard drive was damaged, and showed me on his screen a chart that displayed my hard drive function, explaining what it meant to me. He told me that data recovery would be extremely difficult due to how much the drive was damaged, but that he could send to to specialists he’s used before, which would be costly. He then told me what my options were: 1. Toss it and get a new laptop; or 2. Replace the hard drive in this one, and use it for approx. 4 more years until I can’t upgrade to the newest Mac OS. I opted to have him fix it and use it for ~4 more years. He quickly drew up a quote for the cost of fixing it, and then let me know that he could discount that cost if I wanted to use a hard drive he already had on hand that had less storage space than my previous one. I chose the discounted option, and he said he would have it ready in 2 days. 2 days!! This is much faster than anyone had previously told me was possible if I had gotten it fixed by them. He told me to wait to pay him until afterwards, and that anyone who charged upfront should not be trusted (helpful advice). I picked up the laptop from him, which he showed me was working before I left. He even upgraded it to the newest OS for me. My total bill was a little less than $200 (but this will vary greatly depending on your laptop and situation). This was MUCH more affordable than any previous quote I had received, and the service was completed much faster, not to mention that he didn’t just do the bare minimum and then tell me to throw it away. One thing to note: I was asked to give my laptop password and my contact information to him when I brought my laptop in. This was necessary in order for him to do the work he needed to do, and he seemed trustworthy, so I felt comfortable giving it to him. But be prepared to do this if you go there. In summary, Kieran gave outstanding service. He was honest, knowledgeable, fast, affordable, and explained things. I highly recommend going to him for anyone who needs a Mac repair - don’t even bother with the other places.

- Paris L

My computer crashed and needed a new startup software installation with a backup drive in case of emergency. Kieran installed the operating system and backup on my new SSD disks in just 2 days! Fantastic work. My computer is flying high now! I am grateful his expertise for my Mac Pro. Steve

- JS Handlan

I was having a problem with my computer so I called and talked to someone at oly mac repair and they were super kind and could get me in the same day. They didn’t try to take advantage of my situation and overcharge me or offer anything that I didn’t need and he ran the diagnostic right in front of me and explained everything so that I could understand. Super kind, fast and affordable. Highly recommend

- Lucy Wolf

I asked for the owner to put in a new battery into my computer. A 13 inch pro Mac book. He charged me $193 and he put the wrong battery and so my computer shuts off constantly now because it’s not the right one. I went up to Tacoma to Mac genius bar and they told me it was the wrong one and it’s not working right because of that reason. I would have to say he charge me for something that that I did not ask for. It took him two weeks to put in the wrong battery and he never called me I had to go and get my computer from him.

- Kay Hartley