Asurion Tech Repair & Solutions

Don’t go here. Brought my water damaged phone in for an estimate. I like the fact it’s free to do the diagnosis. The guy at the front desk said they’d try dehydrate the phone and will go from there. A week later, when I went to pick up the phone, they couldn’t find my work order. They just told me my phone is unfixable, unless I want to replace the circuit board, which cost $300 plus. I then went to a much more competent iPhone repair shop, where I had my phone serviced before. (I should have gone there in the first place.) The owner told me what happened was the battery caught on fire and being thrown by Asurion in the sand to stop the fire. The interior was a mess. I was shocked, Asurion never mentioned this to me. So they damaged my phone, didn’t say a thing. I ended up paying about $180 to have my phone fixed like new at this different repair shop by replacing the battery. No circuit board replacement needed like Asurion said I had to do. Incompetent, dishonest and lack of care. I’ll never go there.

- T LK

Scheduled an appointment. I stood in the lobby for 30 minutes waiting to be checked in. Why have an appointment book if you're not going to follow or use it? 40 minutes into the process, I'm told they can't unlock the phone, even though I called and was told they could unlock it. I showed proof of purchase, sim card from the carrier, etc. Waste of time, fuel, etc. Edit for reply: I called and an associate and they assured me the specific unlock service could be done in store. I suspect it was lies to get me off the phone or in the door. I understand the walk-ins are necessary for business. If someone schedules an appointment, it should be honored. If the front of the house is busy, get more people on the floor instead of typing up excuses online. The businesses staffing shortage is not my responsibility, it's yours.

- Chemical Sold1er

Bait and switch pricing. Brought in a all in one desktop with a cracked screen. Found out the home plus coverage wouldn't cover repairs (fine). Guys working looked up cost to repair without told me $99 and I agreed and left desktop with them. Over 4 months wrong parts were ordered 3 times and when they called to say they finally got the right one ordered said oh by the way its going to be $500 to repair we shouldn't have told you $99. Why would it take 4 months to figure that out!! Never taking anything there again

- Joel Games

This store provided me with top-notch five star service. Alex and Erica went above and beyond to help me solve a problem they didn’t even truly need to help me fix. The issue I had was with Googles battery replacement program, not their store, and they helped me work through it. If you have any phone, tablet, or other device issues that need to be fixed these are the guys you need to come see. I have had the chance to interact with them many times and every single one has been a remarkably positive experience. Well done and thank you for helping me solve my problem.

- Adam Jones

I dropped my phone one too many times and it finally crapped out and the people at Asurion were able to fix it so fast and for not too much money. I called around before I went in and other places in town quoted me $100 more and told me that the parts would take a week to arrive before they could fix my phone. While Asurion was able to fix it within 3 hours. I would totally recommend this place to others!

- katherine oak-schiller