Asurion Tech Repair & Solutions

Simone was Very nice and helpful. She kept me updated the whole time the techs had my phone. They did a really good job fixing my phone screen. I'm so glad to have my phone back. Don't worry about leaving your phone at the store, they will give you a temp cell for the duration!!!

- Leilla Teliscar

Miguel and Simone helped me out tremendously today, not only did they provide the upmost professional service, then went above and beyond to accommodate me by giving me a free screen protector due to me having to wait to deal with the tedious process of filing a claim. They were patient respectful, and ultimately were able to fix my phone with no issues. A lot of times is people doing their job and the bare minimum, they went above that.

- Zeke

Would give 0 stars. Took an old phone in for easy battery repair, which I was told took 2 hours…. 2 weeks later I got handed a phone that doesn’t turn on and the screen is completely shot. Got the run around for the entire 2 weeks, excuses after excuses. They either closed the store early or closed it for training, even though I have talked to the lady on the phone and told her I would come in, she never bothered to call me back and tell me that they closed. When I finally got there, she was at lunch for 1 hour. I patently waited and after she handed me the phone completely broken she told me I was rude. After waiting for another hour to have her reverse whatever she did, I got inpatient and asked her for her managers number , which she would not give me. I told her I just want my phone back and she threatened me with calling the MP’s and told me she would report me and my husband to the military. After 2 weeks, 4 attempts to pick up the phone and waiting for 2 1/2 hours at the store, I finally got my phone back, that is not functioning at all! She wouldn’t give me her name, but after reviews I believe her name is symone. If you want your phone fixed, don’t go there! They are completely incompetent. I basically brought in a perfectly fine phone with just battery issue and received a completely unusable phone, which will now cost me more to repair than buy a new one! I am currently filing a complaint with BBB as I find this absolutely unacceptable!

- Anonymous

Just got my phone screen replaced and they did an excellent job. The work order was on time. The customer care representative (Ms. Symone) is very welcoming and professional. She offered me multiple options on how to move forward with repairs and briefly explained them to me. Overall!!! Customer service is excellent and pleasant. You just earned yourself a lifetime customer. Thank you and someone please give Ms. Symone a raise.!!

- Ben Addy

I went the Asirion store located on JBLM. Simone was the associate you dealt with me. She was very professional and extremely knowledgeable. She fixed my issue with my phone and I am very pleased. Thank you Simone for your professionalism and patience.

- Quinten Askew