Business Hours

Monday
10AM-8PM
Tuesday
10AM-8PM
Wednesday
10AM-8PM
Thursday
10AM-8PM
Friday
10AM-8PM
Saturday
10AM-8PM
Sunday
11AM-6PM

Business Overview

Phone Factory Sales & Services is a highly-rated computer and phone repair shop in Federal Way. Customers frequently report positive experiences, praising the business's quick turnaround times and knowledgeable staff. The reviews highlight competitive pricing and a commitment to excellent customer service.

Services Offered

PC Repair
Mac Repair
Phone Repair
iPhone Repair
iPad Repair
Android Repair
Hard Drive Recovery
Screen Repair
Laptop Repair
Virus Removal
Computer Sales
Network Setup
Remote Support

Most Recent Reviews

a week ago

Great excellent customer service they took care of me. Most phone repair shops be trying to take advantage of their customers with over Price options that you don't need. I had a broken camera lens on my phone one company We'll try to charge me a $129 for the whole back the guys charge me $50 to change my lands.

- B D

a week ago

They were able to help with my daughter's phone. Pleased with the experience here! I recommend 👌🏽

- Lucia Gadea

2 months ago

I usually don't take too much time to post a review but this business deserves recognition in so many ways. I had a cracked screen on my iPhone that needed to be repaired. It was pretty late, and I decided to request a quote on Yelp in order to contact multiple businesses at the same time for a pricing quote for the repair. It was past business hours, and I wasn't expecting a response, however I immediately received a response within a few minutes from Phone Factory. The owner, Thomas was so helpful. He took the time to give me the information that I needed. Phone Factory not only offered the most competitive pricing, but he was able to repair my phone in 45 minutes (versus 2 hours from other companies), and he was the only business that actually had my part in stock. Thomas presented himself with professionalism from the start and the service was amazing! Thank you so much Thomas!

- Ibrahima Diaw

2 weeks ago

Highly recommend Phone Factory! They were able to repair the home button on my iPad in less than an hour! The gentleman I spoke with was very knowledgeable and really helpful. I will be using them again if I have any repair needs!

- Arbai Mkoma

a week ago

Nabs was very helpful! Fast and professional. Had me in and out in less than 10 minutes to fix my phone's charging issues! Wonderful customer service.

- Samuel Tiitii