Business Hours
Business Overview
Geek Squad in Federal Way receives mixed reviews, with some customers experiencing positive interactions and efficient service. Others report issues with unclear billing practices and slow response times. Overall, the customer experience varies, with some praising the technical expertise and others citing problems with staffing and appointment availability.
Services Offered
Most Recent Reviews
Late review - I had a computer built by the Geek Squad. Zach helped me select all the components needed for the type of work I do. He priced matched and gave me the best insight for my budget. I was kept informed of the progress including my data transferring. My desktop only has one HDMI port, so it doesn’t always recognize my second monitor connected HDMI to USB. Other than that, my computer is working out great. It is fast and quiet. Everyone was so nice and helpful. Thank you, Geek Squad.
- Adria McGhee
Yes I don’t know what geek squad is and they tried to charge me for a subscription that I never even made saying it was for my computer I don’t own a computer and when I try to ask why I even have a subscription in the first place they hang up the phone right away pretty fishy if you ask me
- makayla Shores
If I could give more than 5 stars I would. Came in to get the mic in my truck fixed and they did an awesome job, quick and professional. Big thumbs up 👍
- Jermaaayne Garcia
The guys did a great job I gave him my PC that was severely damaged software wise from overclocking and they were able to fix it and I wasn't and I'm very good at computer so these guys are very experienced they also help me pick out a better motherboard Brian did highly recommend them
- Gerardo Serbantez
Very understaffed. We just signed up for their service a couple months ago and had no idea their repair and appointments would book so far out. Rather than marketing or promos… Best Buy & Geek Squad should invest their money in employees or pay to attract talent to fill the support gap. Time to adjust the P&L.
- David Berg