dot.help Computer Support

Our 8 year old desktop computer was having problems along with me the operator. With some good help and hard work by Dot.help our computer was fixed and back at home operating fantastically. Thank you for your great work and knowledge of software and operating system. Very good pricing for work done.

- Jim Morelli

Live in Hawaii. Passing thru Chehalis as I do periodically to visit my brother in the boondocks nearby. Almost new computer failed. Heavily dependent on worldwide connectivity.Saw Phil's shop by chance.Explained problem as I knew it. He asked how much time I had. I said "a couple of hours." He said he'd see what diagnosis he could perform in given time and immediately went to work. Two hours later, he explained that the problems would require time to correct but since machine was under warranty, I could get it fixed or replaced at home. I had an older backup unit with issues all of which he resolved in less than an hour. He also sold me a refurbished unit with the newest Intel i8 chip at a fraction of what I would pay elsewhere. So I am on my way, now comfortable that when I'm in the area and encounter computer issues, Phil's dot.help will be there to save me. Summary: What impressed me most when I entered dot.help was the appearance of Phil's shop - IMMACULATE! Every "project" in the work area laid out on a long table each one separated from the other. It looked like an operating room. The second thing that impressed me was Phil's customer service skills. When I told him I had two hours, he was willing to give it a shot when the easy answer would have been a laugh and a "No way before next week at the earliest" You just don't find such "can do" service nowadays. Or if you do, you know straight away that the cost "for this special service" will be prohibitive. Re the negative reviews, I'd need to hear "the rest of the story." I can't imagine we're talking about the same Phil Leavens I did business with last week..

- G. Meyers

Phil is very knowledgeable and I appreciated his clear communication throughout the process. Work was done promptly and the price was very reasonable. Definitely recommend.

- Mischa Nixon

Always love working with Phil. He does a wonderful job fixing our computers and also has rebuilt computers for us for a great price. I recommend Dot Help highly.

- Brooke Briggs

Phil worked magic on my business machine and got me back up and running within 24 hours. Thank you on behalf of myself and my clients.

- Nick Taylor