CityMac -Apple Authorized Service Provider

I made the appointment at CityMac to get help resolving some email account and password problems. Alex was very efficient and helpful with deleting and restoring accounts, navigating through the steps I didn’t have the knowledge or confidence to do myself. He also helped me with some battery life questions on my iPhone and MacBookPro. The only reason I subtracted one star was because when booking the appointment online, it asks for a tip up front, before the meeting, which felt weird since you don’t even know how it’s going to go. So, I entered a custom amount that was less than the default 15%, but was charged the 15% anyway. We went a little over my scheduled time limit, so all was good.

- Marcia Repaci

Diego was the person who answered my initial phone call of inquiry regarding a new MacAir since my 2013 version was no functioning well. He provided helpful information and indicated that a new one was not currently in stock. We agreed that we would be in touch after the Thanksgiving holiday. Happily he called me on Monday before Thanksgiving to let me know that a new shipment had arrived. I went in yesterday as soon as they opened. Diego was there to assist me and to take my order as he reassured me that the transfer of information would be complete within a few hours. He was most pleasant and professional.

- Joyce Busch

Diego was friendly and completely respectful and helpful - I needed to 1. Get old photos off of old dead computer 2. Fix a current working 10 minutes before I have to be at work 3. Purchase a new work computer for working at home. He managed to help me with all three and I got to work on time! So impressed and grateful! Couldn’t have asked for a better experience

- Emily Sharpe

Alex at CityMac was great, I was completely impressed with his professionalism and customer service. The entire experience, from the moment I walked in, was fantastic. The staff was friendly and efficient, and Alex was not only knowledgeable but also took the time to address all my questions and concerns. I left CityMac feeling confident in the care I received. If you're looking for a reputable electronic store come see Alex at CityMac!!

- Daniel A

Alex was attentive to my needs of a very tactile daughter. When the first device did not feel good to her he was more than happy to return it and find me something that worked better. Thanks Alex she is very happy now.

- Susanne Commisso