NerdsToGo

I recently visited the store for the first time to get a broken laptop repaired. The associate I spoke with was courteous and helpful. They mentioned that a diagnostic fee would be required to provide a quote but also noted that they frequently see broken screens and hinges like mine. When I asked for an estimated repair cost, they provided a range of $350–$450 and mentioned they would also assess whether the repair was worth it based on the laptop's current value. This gave me confidence in proceeding with the diagnostic. A week later, I received a quote of $633+ tax, in addition to the $60+ tax I had already paid for diagnostics. There was no mention of whether the repair was advisable, even though the scope remained the same—fixing the hinge and broken screen. When I later visited the store, another associate was apologetic and acknowledged that they should have provided an opinion on whether the repair was worth it. They ultimately agreed that, given the cost, it wasn’t. In hindsight, if they hadn’t initially suggested that this was a common issue they see all-the-time or given me an estimated range closer to actual estimate, I might have reconsidered paying the diagnostic fee. I shared this feedback with them, and they were receptive, but the experience left me wondering if more transparency upfront could have helped me save money.

- Krunal Sheth

What a great group of nerds! My home built desktop got stuck in a Windows black screen that I couldn't solve and they were quick and professional and friendly in getting me back to go. They were happy to help me with a couple of follow up questions on the phone. Great operation Michael and his team have going. 👍👍

- wjhbrook

I gave a one star originally because you have failed to give the MacBook the correct diagnose - the motherboard is NOT dead and I can boot it up properly when connected to a power source. It just need a new battery. I later revised to 3 stars because of the refund. Even I submitted photo showing the mac running under power and they cannot admit error. I ordered the battery replacement kit from iFixIt and I will have to preform the work myself. It does take a bit longer to boot when the battery is dead you just need to wait a little longer.

- David Chui

To start off, I recently purchased an older MacBook Pro, and I need it serviced. NerdsToGo were very upfront about their prices, and service time. By giving me this information, it made me feel that I could trust them. They are more than happy to help, super down to earth, and extremely knowledgeable and very friendly. They have great prices and a great team. They will definitely have my business in the future. 10/10 Would highly recommend!

- Jack Cunningham

The team at the Bellevue location is very knowledgeable and responsive. That said, the service is what stands out the most. I've had to bring in my PC a few times over the last couple months and they only charged me for one visit while ALSO offering quick turnaround times. Customer satisfaction is obviously a top priority. I highly recommend this business for anyone dealing with computer issues.

- Josh Jancola