iGSM Wireless - Cell Phone Repair - Electronics Repair -iPhone Repair - iPad Repair
+1 206-414-2812
Business Hours
Business Overview
iGSM Wireless is a cell phone and electronics repair shop in Bellevue, Washington. They offer repair services for various devices, including iPhones, iPads, and MacBooks, and aim for quick turnaround times. Customers report generally positive experiences, although some have had negative experiences with the service.
Services Offered
Most Recent Reviews
Good experience with iPhone screen repair. Cost is best in the area from when I was shopping around. My process included calling ahead and putting half the cost as a deposit while they waited for the screen replacement part to come in. Then scheduled a follow-up to drop the phone off in person and the repair itself was done within the hour. Location is great as I simply waited it out at a coffee shop down the street. Lots of other options nearby as well.
- HJ
I recently had my MacBook Air keyboard replaced at roughly half the cost of what the Apple store was going to charge. We've had cell phones repaired too. JT has done a great job for us over the years.
- Shilo Jones
They're great! Repaired my Motorola Cell phone charging port while I waited. Other shops were said 3 days and way more cost much more.
- Wilder Roman
I had a cracked screen on my iPhone 12 and located this company online to help with replacing the screen. They replaced the screen in 30 minutes and on pickup I noticed a popup message that appeared on the phone that indicated "Unknown Part", which they told me that the message would go away in 45 days, which I believed and later learned it was a lie. It was explained by and documented from Apple that the part installation was incomplete, replaced with a nongenuine part, or was installed on another iPhone previously. Then, in 2 and 1/2 weeks, I started to notice a blue line that appeared on the screen. I called and talked to JT manager / owner and he immediately accused me of causing damage to the screen, which I never caused any damage to the phone after the screen was replaced by iGSM Wireless. JT did not offer to do an inspection of the phone, only in his words that "you" must have caused damage to the phone. He asserted no evidence or ability to explain his justification for the blue line, only that he has been doing business for 20 years and that I caused the damage. I asked about the warranty policy, which he rudely begin reading it word for word and not letting me speak. JT is a very rude individual, and has no customer service skills, empathy, kindness or consideration for a dissatisfied customer. After not making any progress over the phone, I offered to bring in the phone for him to inspect. He was not willing to do anything, so I figured it would be a wasted trip. On location at iGSM, I had the worse customer service experience of my lifetime. JT was at the service counter when I arrived and immediately upon greeting him and presenting the iPhone he started by accusing me of causing damage to the phone. I asked for him to explain and he stumbled to search for a few minutes trying to find damages to the screen, and then proceeded to point out an area on the phone to claim it was cracked, but no visible crack could found or damage to the phone could be found. He did not offer to inspect the phone professionally and refused to do anything and told me that I can approach my credit card company to get a refund, and that he was not going to fix or give me a refund on the screen. Therefore, I left very frustrated and bewilderd with the blue line that they caused. I figured that if the popup message was still on my iPhone I would consult "free of charge" with Apple Support to inspect the phone and explain the message that indicated "Unknown Part", as I mentioned above. Apple Support inspected the phone and concluded that the message was valid and that the Blue Line was caused from the screen replacement with iGSM Wireless. "Most likely it was not installed correctly or it was installed on a previous iPhone and was a recycled part". iPhone support said that the message would not go away in 45 days, which they claimed was a fraud statement for them to complete the transaction to take my money.
- Ken G.
Every time I’ve used them, it has been inexpensive , fast and so pleasant. Service is perfect. My niece had traveled with an old Mac and forgot the charger . He had one and plugged it in for a couple hours. . No charge. Just a really nice guy.
- Randi Leggett