Apple Bellevue Square

The Apple Store in Bellevue offers a sleek, well-designed space that’s in line with Apple’s modern aesthetic. Staff members are knowledgeable, approachable, and eager to help with any tech questions or issues. The store is well-stocked with Apple’s latest products, from iPhones to MacBooks, making it a great place to explore new devices in person. They offer helpful classes and workshops, ideal for beginners or those wanting to learn more about their Apple products. Wait times for tech support can be long during peak hours, so appointments are recommended. The store’s open layout makes browsing comfortable, though it can get crowded on weekends. Overall, it’s a solid retail experience with attentive service and a tech-savvy atmosphere.

- Alfa Beta

I want to sincerely thank Courtney and Sam from the Apple Store at Bellevue Square for their exceptional help! After countless frustrating interactions with Apple’s phone support, where I got absolutely nowhere and felt like I was just going in circles, these two stepped in and resolved my issue right away. Their professionalism, kindness, and efficiency made all the difference. I’m so grateful for their help—having amazing staff like Courtney and Sam at this store is truly invaluable!

- SJ Chen

I had an exceptional experience at the Apple store thanks to Cesar! From the moment I walked in, he greeted me with a warm smile and a friendly attitude. Cesar’s knowledge about Apple products is impressive, and he took the time to thoroughly understand my needs before recommending the perfect device. He patiently answered all my questions, making complex technical details easy to understand. What truly set Cesar apart was his genuine passion for helping customers. He went above and beyond to ensure I was comfortable with my purchase, offering personalized tips and setting up my new device with ease. His professionalism, combined with his personable approach, made my visit truly enjoyable. If you’re visiting the Apple store, I highly recommend asking for Cesar—he’s a gem! Thanks to him, I left with not just a new device, but a great customer service experience as well. Gracias Cesar ❤️

- Joshua camacho

I will give 0 star if I can. The guys in the store are very stupid and denying their problem when we did everything right for our trade in. When I pointed out what’s wrong on their side they got mad and keep saying I’m not being nice enough. How come apple hired these people with so much ego and no professional ability? Nowadays Apple Store has become Starbucks while those stuff still dreaming they’re working in Hermes.

- Wenkan Zhu

Date of Visit: Feb 17th 2025 @10 am Took an appointment for Genius Bar for my AirPods. Went to the store. No sign where is the Genius Bar. You can see people working on the table like a cafe. Check in process is horrible. First you have to ‘Find’ a person with a tab for which there is no process. I told him that I have come for 2 things one AirPods and then trade in values of my phone. I was checked in and the guy took my air pod and said it needed repair. During this process there was another customer right on our face listening to the convo. Very weird experience. The people do not wear visible name tags so it is hard to get to know their name. He did not say his name. There is a saying in Customer Service if you do not like the face of your customer move to the next one. Let someone else handle them. My AirPods failed the test and I should have got a new one as per the program. But did not. After we were done with my AirPods I asked what about my phone. He said what about it? That simply means the person who checkedin did not write why the customer was there. He directed me to a Tradein section and said someone will come to help me. Here the fun begins 15 mins no one shows up. People are moving randomly. So no visibility of who came first to the store. I went to another guy to ask the same thing. At this point I have repeated this trade in to 3 people. He pointed to the guy who was in pick up section which was super weird. This guy was the kindest soul in the store. Cory I think he introduced himself. He gave a price and all went perfect! Please stop this crap about open concept. In customer service it should be FIFO. As simple as that. Passing off to 4 people is not a good customer service experience. I have been to Genius Bar before in NY and they are amazing. The manager i feel supports this rude behaviors and does not care about the store reviews since it is situated in a very high traffic mall. Google Reviews have become useless as no business cares anymore.

- Arundhati Roy