Business Hours
Business Overview
Staples in Richmond, VA appears to primarily focus on retail sales and office supplies. Customer service experiences are mixed, with some reviewers praising helpful and friendly employees. Some reviews mention issues with refunds and product quality, but overall, the experience seems to be dependent on individual interactions.
Services Offered
Most Recent Reviews
Had the most wonderful experience with the female cashier who checked me out today! She was so warm and friendly, yet professional. Told me about the new Staples app and the current coupon promotion which was a very good offer! She also told me that honey and chia seeds make a good soothing tea at night to help you sleep which I can’t wait to try! I left with a big smile on my face because of her warmth and kindness towards me during an ordinary transaction. Thank you for making my day!
- Jessica Berry
As others have mentioned, certain employees at this workplace are pretty rude and do treat customers like burdens. When I spoke with a manager about an item I had purchased, which was within the 30 day refund window offered at that time, it led to her hanging up on me. The tone of our conversation never became aggressive, which had it been I’d be more understanding of her action. It seems like she just wasn’t in the mood to deal with a refund and or maybe wasn’t aware of their policy. That said after calling Staples corporate office they were able to offer me a refund for the item which I appreciated. One last note, consider getting a warranty on any of their chairs. The items may look nice but the quality is low.
- Cody Regan
Thanks to Staples employee, Aisha, I will keep going back to Staples to purchase my supplies for my business. Aisha always asks how I am doing and did I find everything okay. She always takes the time to make sure I use my rewards, get the points. She is a gem! Staples is very lucky to have Aisha! Thank you, Aisha! Happy Customer! Allison Woods.
- Allison Woods
I had a wonderful experience this afternoon with 2 lovely ladies at checkout. They helped me find the items I needed. They took a check without any problems. They gave A plus customer service; which can be rare today.
- Nancy Anne
I am a senior citizen with disability. The clerk who waited on me could not have been more courteous and recommended a seat for me to wait for nearly an hour for my transportation to arrive.
- Thomas Miller