Business Hours
Business Overview
Geek Squad in Richmond, VA appears to offer various tech repair services, though experiences seem inconsistent. Some customers report positive interactions with knowledgeable staff, while others encounter issues with communication and quality of work. Issues with product delivery and data transfer are also mentioned in the reviews, suggesting a mixed bag of service quality.
Services Offered
Most Recent Reviews
Jaume was awesome at Geek squad with my vehicle electronics purchase and installations! He was very knowledgeable and really helped me feel less overwhelmed by everything. Def recommend and will be returning for my next truck project!
- J Baker
It wasn't good at all. The laptop I purchased was returned. They were supposed to transfer info from old to the new one. However, it was transferred under another email address. I returned and still got the run around. Jaw, jaw, jaw was all I got when I tried to straighten it out. You never know which Geek Squad member you'll get. Some are more knowledgeable than others.
- Eva Green
We bought a 2000 dollar stackable washer and dryer a week and a half ago and they scheduled a delivery for today between 8 and 1 o clock and a confirmation call was placed yesterday to confirm the delivery and install and the day and time of arrival we got a call that they needed to reschedule because the stacking kit wasnt purchased...very unprofessional and tried to push us back 2 weeks...terrible communication
- Jeff Apple
I had an issue with my iPhone and I booked an appointment with this Geek Squad through Apple support. Took a month to resolve and was quite frustrating, but everything negative about the situation was caused by Apple and Best Buy policy. I am reviewing this Geek Squad location, specifically Jeff H, who was consistently professional and obviously knowledgeable. Jeff was great and deserving of 5 stars. Apple is a PITA as a company which shouldn't be news to anyone, and I do definitely agree with other reviewers here about Best Buy's recent change to their call center policy - it is not possible to contact the store by phone, you can only work with a remote call center person who can see ticket notes but has no knowledge of the case beyond that. If you need something, just book a time in advance and go out there, this team will take care of you.
- Michael Buchheit
Unprofessional, uninformed unresponsive and basically have no clue of what's going on. That was my experience. I contacted the manager and left a message that I was very dissatisfied. Evidently my phone call and my message went in the trash. Be very aware of who works on your computer. They took the virus protection off along with several programs that I use for work. These guys have no clue. Just had to edit this because I forgot to say they cracked the charging port.
- Charlotte Scott