Geek Squad

Michael has come to my house and helped me several times. He is totally professional, knowledgeable and friendly. I really trust him and am grateful for his help. Colin (?) accompanied him on the most recent visit, and was equally friendly and helpful, even taking the time to befriend my skittish rescue dog. 👍👍👍

- Kathleen M Quinn

Amazing services with the BestBuy membership, they upgraded my Acer Nitro 5's SSD and RAM (you'd have to provide the SSDs, RAM, etc.). They upgraded the RAM on the spot while I was there, but the SSD upgrade was a drop off, and they handled it while it was dropped off there, and it took a few days to complete.

- Musktheriot

Outstanding service X 2. I had a great installation of my new TCL TV with a wall mount. They arrived on time and installed it perfectly. Everything I needed to know was explained in great detail. Had an issue with the TV not turning on a few weeks later. Called the national Geek Squad number and the man told me what to do to fix my problem. These folks are great. Another reason why I shop at BestBuy.

- Andrew Sentipal

Normally my experience with the geek squad in Fredericksburg has been very positive but today they have shown their customer service sucks their communication skills need a lot work and overall think they are above those of us that come to them for help. I purchased a new all in one and requested the data from the old be transferred to the new one if it could be done. Time frame given olny a few hours we will have it back to you today. Go in to pick it after 6 hours for the rep to state its a 2 day turn around. My thing is this tell me that up front so I can make an informed decision instead of holding my equipment They hold a monopoly since radio shack and circuit city are gone. NOT HAPPY WITH THE CUSTOMER SERVICE IN FREDERICKSBURG THE LAST 2 DAYS

- Loren Plotner

I came today to the store for an 11:20 appointment. I was fourth in line and when the store member asked who was there for an appointment, I was the only one that raised their hand. He proceeded to tell me to come up to the front and sit down to be helped. Both geek squad members then proceeded to help two of the people in the line without appointments. Mind you I am sitting there with a baby. 20mins later I have not been helped yet. I left once I overheard the original geek squad member tell his coworker if he could take care of me after he was done with the person he was with because I had an appointment. They were both currently helping people that did not have appointments, before someone that had one! All I needed was a battery change and they never bothered to ask me what my appointment was for. The geek squad member sure was quick to ask the young woman in line what she needed and proceeded to help her even though he was supposed to help me. Anyway, appointments mean nothing at this location.

- Alexander Warmka