Tailored Data Solutions

This review is from January 2024. Updated January 31, 2025: On their website tailoreddata.com, they mention free quotes, while recognizing their 30+ years in business and positive reviews. I took in my hard drive and explained my issue to David and how disappointed that the place I took it to originally, weren’t able to recover the data. He said it would take 3-5 business days. I asked if I could pay now (which was $150) and left. David calls shortly after to ask questions regarding the hard drive. I’m put on hold so he could talk to the tech guy (whom I never saw, but assumed he was in back). David then told it couldn’t be fixed based on their diagnosis. I come back thinking I’d be refunded, since I paid to what I thought was towards the repair. When confronted, David apologized and shrugged it off, admitting he forgot to mention it. I would’ve asked to speak to someone else, but a customer was there and I don’t like causing scenes. Not only did I pay $150 for a quote advertised as free, they took all of 20 minutes to diagnose something I already knew that it wasn’t likely to be fixed. I decided to send an e-mail questioning this.. The following are selected parts of the replies by Kevin Moore. Our website: www.tailoreddata.com does not say anything about free quotes. Even on computer repair jobs, we don't do free quotes. We haven't done them in over 20 years. We should have given you a reference to a couple of companies that can recover your data as you are correct, all data can be recovered unless it has been physically modified. Escalating the complaint is your choice. Nothing to do with being mad or angry. People can have disagreements without anger. I feel that you are nitpicking on this "quote" thing. We quote the obvious fix. If you brought in a phone with a broken screen, we quote you the cost of replacing the screen. If you bring in a laptop with a virus, we quote the cost of removing the virus. We don't do the job and then issue a quote. If you were told the amount for the job, that is a quote. _____________________________________ I’ve never had any major computer issues that I couldn’t fix until now. I didn’t know how serious data recovery could be at times. I came in for a second opinion, because of your years in business and positive reviews. All I asked was if my hard drive could be recovered. Instead, I feel taken advantage of paying $150 for what I thought would be toward the repair. I never asked them to fix it. My point is the website says free quotes. If they no longer do them, why is it still on the website? It bothers me that a 30 year old business that admitted their mistake, would risk a negative review, instead of attempting to resolve the issue. Seeing how others have been ripped off since my review, I felt the need to update this and show proof of how I was lied to about a free quote.

- James Hagan Jr.

At first I was skeptical that I'd find a place that'd help with an old custom PC. My PC is old, and I'll admit I'm not the most skilled builder... but they were able to diagnose the problem that had me stumped in just a few hours. After I returned the faulty motherboard, I provided a different model of motherboard which they had no issue installing themselves. The staff was nice, had a sense of humor, and gave well appreciated advice on custom desktops. Not only that, but the price was more than fair in my book. What I paid up front was all I ever paid, even when the workload became more than we initially expected. Even as I type this review, they've offered to let me take my PC back if I run into any issues this weekend. I'm posting this from my PC now, and it's never run smoother. My expectations were surpassed enough that I couldn't justify less than 5 stars.

- Jacob Mastro

Avoid this place. They damaged my phone on purpose inside and out!! Police involved! The fact he had to wait three weeks to reply to another person's negative comment before he was "level headed" enough to comment shows this "doctor's" character. And the comments back where the "doctor" tells someone they didn't break their laptop followed up with calling the customer rude is definitely in line with their character too. They definitely broke that person's laptop. This guy is known to lose control and throw tantrums and break customers' items. Please read on... I was told by tmobile down the street to take my phone there for the front of my screen to be fixed. Tailored Data Solutions told me it would take 3 days. 7 days later I picked it up because they still didn't have the part in and I found another company who had it in and I could get it back in 3 hours. When I got it back, the BACK had two impacts on it and my sim was backwards. Now I don't know the damage but at the time I was extremely sick and ended up spending a week in the hospital with an infection. We called back to ask about it and got hung up on several times, then the tech, who called himself a "doctor" got verbal with me on the phone. I still need to turn my phone in to the police and it has been almost 2 months. I couldn't afford a new screen anymore because my fiancé's daughter had a surprise wedding up in ohio! I have lost more than half of my omline customers of my business, and had to buy a new phone for $500, and that was with $800 off. Tailored Data Solutions also deleted their last Google page to cover their butts in order to remove my review there. None of this is opinions I have about them. It is straight fact based. Today we had to go back to tmobile and I asked my fiance to go in and grab a card, so I'd have their address. He went in and asked if they recognized him. They said no. Asked if they remembered me, by name, and the guy said "we were all told we aren't allowed to talk to you".... If that is not an admission of guilt, I don't know what is! Avoid them. For real. They sabotaged my phone and broke it internally and externally, whereas my front screen was just cracked when I took it to them. Corie, the manager and regional trainer for tmobile knows the entire story. Saw my phone before they broke it and after. She, herself went down to them and had words. She is no longer referring any tmobile customers to their store for repairs. She told her staff the same.

- Jennifer Hull

TDS Is great! Had a serious Issue with my new MacPro. Apple wanted to charge me $1,700 which is unbelievable. They fixed it quickly with a crafty work around and at the base labor cost. This saved me alot of money, something apple would not have even considered. They also kept me informed via calls and email about the situation and progress. I highly recommend them. Thanks TDS.

- Maleko

I really appreciate the good service here, but the only problem is I’ve gotten my phone (iPhone 12) fixed twice here and the first time my whole screen turned green after a day. No problem, we got it fixed and it worked for a day, but they did mess with my Spotify and played a playlist (Cool music taste though😎) connected to my phone. But anyway it worked until today when it started to glitch and show lines of rainbows on my screen when I turn it on after a while/turning it back on after powering it off. It might just be me, but I really hope they can fix it for good or give all my money back.

- kylee meow