CPR Cell Phone Repair Chesapeake

Went in today for a battery replacement after having gone to apple 35 minutes away and was told it'd be 3 hours to even be seen, went to best buy and they didn't have the battery, and finally here where I was finally able to get it replaced. I was skeptical getting my battery switched at a non authorized apple repair shop but they did great! The battery is apple brand and the staff was very friendly. Everything seemed very professional and legit. Would recommend this place if you wanna save that 35 minute drive to the apple store.

- LilacGhost25

My experience was great. The reps.were very professional. My phone was fixed in a timely manner. I would highly recommend CPR for anyones cell phone repairs.

- Teresa L.

I called for a replacement screen for a tablet, and on the phone they offered me two initial options: an OEM replacement or a less-expensive aftermarket (their wording) screen. I brought in the tablet and opted for an aftermarket screen. The representative (who was the same person I spoke with earlier) tells me that I may get a refurbished (their wording) screen that doesn't work. When I asked them to elaborate they said that sometimes refurbished screens don't function properly and that I should be warry (this would defeat the whole point of the store's warranty - red flag #1). I emphasized that earlier on the phone they said "aftermarket" which is not the same as "refurbished", to which they said they can receive aftermarket OR refurbished screens (different wording on the phone versus in person - red flag #2). I asked them if they were asserting that they get refurbished parts, and they said "sometimes". I asked if they couldn't simply communicate with their supplier for an aftermarket part that had not been used before and they said "no, we get what we get" (inability to accurately forecast an order for a particular part - red flag #3). I opted not to do business with them. I have had positive experiences with this place in the past. But the casual manner in which this young person failed to understand their role in repairing products, the ease with which they used double-talk to lead to an up-sell, and the lack of knowledge of how their own business's supply system works, makes me question if they're intentionally trying to up-sell me me on a repair for a part whose authenticity I can't verify, or if they're just plain ignorant. All of this means I won't be spending my dollars there. I recommend you don't spend your dollars there, either. Edit: 4-days later I see that the business has reached out to me, providing a link for further conversation...the link doesn't work (captcha fails everytime). I'm trying to provide feedback in the manner in which they asked for it, and the method they chose doesn't work. Lol.

- Jerry H

Nate (Oct.1 2024) fixed my phone in literally 2 hours .. from 11:30am - 1:30pm ... same day perfect repair.. only cost $30 thru my t-mobile insurance

- VA 757

I broke my screen on a Friday and figured that it was going to be around $200 to replace a phone screen. I went to CPR Cell Phone Repair and was told the repair was only going to cost me $110. They fully fixed the screen and am so grateful as everything is fully working and my phone was still on 90% full. The phone looks brand new. I will definitely be coming back to CPR Phone Repair as they will get your phone repaired fast. The only slow part was ordering the part. It takes about 2 days for the screen to come in however once it came in it was fixed right away.

- Timothy Hopwood