Computer Cave - Charlottesville

I came here to have my laptop screen frame replaced as the hinge broke. They fixed the screen speedily and friendly. While there the salesperson who was very nice upsold me on also replacing my hard drive to have more space (I wasn't looking for that but it was fin). I was happy to pay for that and have it replaced. While there they charged for a diagnosis fee which was included in the final price. Don't know what is so hard about diagnosing a broken hinge but I understand they need to make money somehow. They discovered that my battery was 2% below the recommended battery lifespan and to replace that as well. I declined as my laptop still held a charge for at least 2 hours without needing to plug it in. Ever since getting my laptop back it keeps shutting off which I attributed to the power settings which I then adjusted. It kept shutting off. I go from a full charge of 95% battery to saying it's critically low in less than 15 minutes. It never did that before I went here and now my laptop needs to be plugged in at all times to be functional. I'm not sure what they did but I know it didn't do that before they "fixed it" and now it does. They offered no solutions other than replacing the battery (which was working fine until I took it to them). I will never be taking business to them again. Pros: Fast, Friendly, good communication during the repair Cons: They broke my laptop battery somehow

- Matthew Stoker

Did a fantastic job and ordered the part I needed as soon as they diagnosed the problem. My computer was in and out much faster than with other computer repair shops. They gave me a list of different options including the opportunity to upgrade my laptop if I wanted to. After the repair was done, they even called a few days later to check in. Would 100% recommend to a friend.

- Nolan Missigman

Everyone at computer cave was so knowledgeable and helpful! What started as getting diagnostics ran on my old computer and advice on what to do next, ended in having a perfect, custom build created for me that meets all my needs. I never felt talked down to, or left out on any conversations about my computer, I was given a ton of options when it came to meeting my goals, and they provided clear and concise communication through the whole process. 10/10 experience, and now I have a super computer I love!

- Elizabeth Kadeli (NormanBatesJr)

Smashed my phone to the point that the body was bent and it was impossible to access the files by plugging it into a computer. Luckily, the folks at Computer Cave were able to repair it to a functional state, allowing me to transfer everything to a new phone. Great customer service including prompt and transparent updates on repair progress. Heartily recommend giving them a visit if you find yourself or your phone in need of repair.

- David Hatter

This was my first time ever having a phone repair. My screen was shattered and had to be replaced. The technician was super helpful and explained the process of what was expected. The repair process was made easy and repaired in less time than I expected. I got my phone picked it and it looks better than new crystal clear and crisp color. Plus I added the glass screen protector. Very pleased with the results and process. Definitely would recommend the computer cave for future repairs.

- Bill Wells