Apple City Creek Center

Never had a bad experience here. Usually pretty quick to get me in and out. I’m sure peak hours will get busy like any other Apple Store but weekdays during lunch was relatively empty.

- Eric martinez

By far the worst customer service our firm has ever seen with Apple. DO NOT PURCHASE from City Creek Apple Store. By the product online direct or on Apples official Amazon store and save money..... and get professional customer service. Over a simple $30 dollar over charge price match. Again, the product on Apples storefront on Amazon is cheeper, $99 at City Creek $69.99 on their Amazon Apple Store front. City creek store hung up on us twice, including the store manager.... they don't believe Apple sells on Amazon....😂 Manager, educate your staff. It's not about the price, it's all about the customer service! Epic fail city creek!

- MRP Design Engineering

I was at this Apple store last night trying to purchase 3 phones. I kept running into issues with ordering them and trying to pick them up, maybe because I was trying to use the government discount? But Tiffany, who I think was a manager, went through hoops for me and helped make purchasing my phones easier. She wanted to make sure everything was correct, and wouldn't let me pay extra if I didn't have to. I am very thankful to her and her team, and highly recommend this store.

- Eric Tam

Took my phone to another local Apple store for a repair. When I arrived I was instructed they didn't carry the part I needed. They called the City Creek location and verified for me that they had my part. They told me if I arrived in the next hour, they could fix it same day. Drove another 45 minutes to the store. Arrived on time for my appointment to be told they lied, they actually didn't have the time to fix it today, and to come back tomorrow. I waisted an entire afternoon on this. Terrible customer service.

- Susanne Schmutz

I specifically asked that my appointment not be canceled as I was leaving the city creek complex. I extended my appointment as I was running late returning. I return and despite the note my appointment was canceled. I get on for another appointment. The time comes and goes for that appointment at the Genius Bar and no help has arrived. The young woman who set up the following appointment never checked me in. I waited around the Apple Store aimlessly waiting for a tech that was never going to come. I finally said something she said “I just barely checked you in it’ll be a few minutes” I’ve been waiting 20 minutes already because of her mistake. She should have gotten me help right that moment. I left after wasting all this time. Almost an hour.

- Samuel