Geek Squad

The absolute worst customer service. My mom took in her old computer and asked them to make a copy of it onto a external hard drive. In doing so, they also erased the original computer! She isn't the best at computers but they made her feel like a complete moron. I called up to figure out what they did since she couldn't explain it to me and they were beyond rude. Could literally hear them talking about me and laughing about me in the background when they 'put me on hold' but failed to mute the call. Went up there today since they were useless over the phone and they were useless in person. DO NOT use the geed squad at baybrook. Absolute TRASH.

- Lindsey Gaughan

Purchased a service online. They took my money. Appointment day arrives and no notification. I called to check on the status, and they said I don't have a scheduled service. So they're happy to take the $$$ and never contact me for service if it isn't showing up on their schedule. And of course they can't squeeze you in, so refund requested and will never be using Geek Sqaud again.

- Bryan Elizalde

Joel did a great job installing my new HP Computer. It continues to work well. I haven't had any issues with it since installation day.

- Jean Broussard Moore

I sent my computer off to get repaired before the beginning of the semester so it would be ready for school. After 3 weeks I went to pick it up, the week before class would start. The issues I sent it to get repaired for did not get addressed. The computer needed physical parts replaced for wear and tear. I sent it back for another 4 weeks. I just got the computer back and the mouse doesn't work anymore. It is more broken than when I sent it to get repaired. Don't buy a warranty unless you plan on being away from your device for 2-3 months at a time.

- Cheyenne Cleveland

Took a laptop in due to a no-charge issue. Customer service was good, but it seemed as if they just wanted to get me to buy a new laptop.

- Jeff Knight