Geek Squad

I have ALWAYS had excellent service through Geek Squad. Only on one occasion did I have to take my laptop to Best Buy to correct a problem. It took less than 30 minutes. I totally recommend Geek Squad!

- Karen Bentsen

The people here are of no help and no communication they kept dragging me around. So first the plan was to ship it but then they say they could fix it then today they say they cant and refund me the parts I bought and have it shipped but now they wont cause I got mad. Honestly never trusting the service here again. They could of done a diagnosis first from what I told them then either fix it or ship it. Or even call me and tell me the issue but nobody told me until I got there. They could of called me early on and tell me but no. Never go to geek squad they wont help you.

- Midnight Tide

Made an appointment through Apple for 5:40 pm to get my battery replaced. Upon arrival, I was informed that, sorry, we’re open until 9 but our techs leave at 5 so we can’t do any repairs after 5 pm. That would have been really nice to know when I scheduled the appointment!!

- Jason D

They took my money and didn't fix the issue. They disconnected after taking remote control of my computer and ran diagnostics plus whatever "fix" they tried and just disappeared without asking me if it had been resolved, which it definitely hadn't. Super disappointed. Definitely will not be trusting them to fix my computer issues again.

- Chris C

I tried for want seems like FOREVER to get a member on the phone to set up an appointment to have my laptop looked at. After spending 15 minutes speaking to a computer that couldn't understand me and kept repeating the same questions it finally "got me to someone that could help me". I thought.... Nothing is wrong with my computer I told him. I said I just wanted it gone through, cleaned up and everything updated. He couldn't figure out a time to get me in, didn't know a price and then after speaking for a few more minutes, I realized he wasn't even in the Waco store I had been calling. He said that everything goes through their automated system. I that point I just hung up. Customer service is everything and a lot of companies are giving it up for automated systems that fail you a lot! I believe we've decided to go local and try mom and pops shops from now on. They may not be fast and or have all the fancy equipment, but their customer service is way better. Sorry, not sorry.

- 254 Nutrition