ETV Software

Best Buy recommended this ETV, however they have let me down. After 3 trips (3 hours of travel), 3 promises that all was working, my laptop is still malfunctioning. They took $236.85 from me and gave me nothing in return. They did reimburse me $101.54 I guess they thought that would make me happy. If you can't fix something , just say so!! I think they misrepresent their abilities and they will charge you for it! Then of course, because I had the nerve to tell them it wasn't fixed, they treated me like I was the problem.. Extremely hypocritical. Somewhat Rude.

- Laura Sanor

Horrible customer service. Did nothing but take my money. They kept my computer overnight never even looking at it just put it on a shelf. When I asked for a copy of agreement was told they would email it. They did not. Called and was told they would. They did not. I called again and she said she would. They then sent email without it. I called and she had a bad attitude. Said their techs were working to be able to email it and to come get my computer. First they were able to email because I got an email from them just not with the attachment. Getting rude when someone is asking you to do what you said you would do is not a business I want to deal with. And then not giving me my money back when they never even looked at it is stealing in my opinion. . . . Reply to your reply. I did not expect it to be overnight service. I asked for the agreement and when it was not given I was told to come get my computer. As far as paying for service to check in, diagnose and sourcing parts, that would have been fine had that happened. Only what happened was: she picked it up, walked a few feet, put it on a shelf and less than 24 hours later, reversed that. While I understand time is money, those few steps were not worth what you kept. Had you looked at it at all to try to diagnose it, I would have said okay but again, a few steps were all I got other than bad attitude and that is unethical in my opinion.

- Connie D

I took my laptop here for a screen issue a few years ago just to get it back with a little light bleeding on the side but also didn’t work without the charger. I was charged over 200 and wasn’t satisfied. Now I’m taking IT classes and went into my laptop recently just to realize they left my battery unplugged from the motherboard! It wasn’t even close to being plugged in the plug was just hanging there loose on the motherboard.

- seth

ETVSoftware delivered excellent repair service for my wife's Dell laptop computer. I trusted my gut not to let the few low reviews deter me from choosing them to look at and estimate my repairs. From the time I was greeted in the lobby by the ladies at the front to the excellent status updates from my Technician Luke, I knew I was in good hands here. The pricing was very fair and in my case they worked with me regarding my own purchased parts that was not used. This review is not based on my feelings but the excellent service and all around experience I had. I highly recommend giving this business a chance if you want your equipment repaired correctly and in a timely matter.

- Ronald Lee

I see someone else was charged an expedited fee of $20 9 months ago, but I was quoted a price yesterday of $65 for them to look at my laptop to see what type of battery it needed before it could be ordered and repaired. However, I used Speedy cell phone and laptop repair in Athens, TX, who only needed to flip the computer over to see the model number on the bottom to order the correct battery. Glad I did not go with ETV because in this instance I feel mistreated. Just doesn’t seem like an honest business practice or way to treat customers. :(

- Luciana Jackson