Acer Service Center

Now, don't get me wrong, I know there is a good reason for you to play dumb on this issue. I'm sure Oneplus doesn't want their customers to know that warranty repairs are done by a third party. I was surprised. But according to FedEx, your address is where my phone was delivered. And there seems to be some problem between you two and the whereabouts/and or condition of my oneplus 12, delivered Oct 9th, signed for by B Dubec. Oh, and about 30 reddit posts listing Acer and your address where their phones were "repaired". But I happy to find out that it actuality an US company,in fact, not one in China. Makes litigation so much easier. Or how about you don't take the time to respond to this, which will be erased once I have a tracking number for my phone so you could actually go fix it, if you indeed have not lost it, as oneplus reps seem to be dancing around giving me a definite answer on that. Either way, I just want my god damn phone shipped out today. Your BBB page is already so full of complaints, I feel mine would just get lost in all of it. So pleas just do both of us a favor, and send my now considered stolen property to me today, as tomorrow I will be filing a police report with the local temple PD. Have your self a wonderful day.

- B

A month after purchasing my monitor, it suddenly stopped giving a display. I sent it in for repair, and the screen was damaged on the way. Whether this was due to FedEx’s negligence or Acer’s, neither claimed responsibility, even though the monitor was completely bubble wrapped and unable to move around in the box. My brand new monitor was broken while in Acers possession, and I was told that it would be a $230 repair. The monitor itself was only $250 brand new. Support was unhelpful and unsympathetic. Acer shipped the broken monitor back to me (even though I asked them not to bother) and it came back in a much larger box than the one I sent in, way too big for that monitor. Which again makes me unsure who is actually at fault here. I feel like I’ve been taken advantage of.

- Hayden Hawley

Supposedly you have my phone for repair but I haven't heard anything from OnePlus on the repair status FIH in Texas received my OnePlus open on sept.3rd 2024 keeped giving me the run around & now tells me Acer has my 1700$ phone either I get my phone back repaired or I go to the proper authority.

- yaqub jr

Lazy management, even lazier technicians. I’m talking AI-replaceable techs who regurgitate what a Google search could tell you about your product’s issues instead of testing it. Thankfully, I was able to get my issue resolved no thanks to one of the “managers” I called (Kegan or something like that). I don’t think I’ve ever heard a grown man throw a child tantrum/meltdown until I spoke with him. The boy needs yoga or breathing exercises. Maybe Acer can provide those benefits, or just fire him.

- S W

Acer Predator owned 14 months, that’s 2 months past warranty, would not boot. Was sent to local, Best Buy and Staples. Both said no chance, buy a new one. I spent around $2000 for 14 months. Acer offered repair center in Texas where they quoted me $350. I jumped at the chance. It came back with new motherboard and processor and total loss of software and data. No communication and no way call them. Charged $840. No warranty on repair. Lots of luck, see you later sucker. Follow-up; after being offered resolution at Acer corp. I called and spoke to Mark. Mark told me that my quote was what Acer authorized with “my bank” prior to repair and not what I was told verbally on the phone. Apparently i was supposed to check my credit card auth requests daily to see if they intended to charge me more. This is not an ethical policy.

- Paul Wolf