Geek Squad

Set an appt and took my laptop to Geek Squad today. I had a strong feeling that I just needed the battery replaced. The tech looked at my laptop for one second and told me they would not be able to fix it and that it sounded like I was having a motherboard issue. I then took my laptop over to UBreakIfix, 5 mins away. They pop the battery out within 5 minutes and ordered me a new battery. They were able to power my laptop up using the charger. It came back on without a problem. So as I wait for my new battery to arrive, I am still able to finish my work and use my laptop this weekend. I will take my laptop back to them in a couple of days for them to install the new battery. The geek squad tech who looked at my laptop seemed really young and probably had very little training on how to actually fix laptops. So my advice would be if you did not purchase Geek Squad protection, do not go to Best Buy for them to fix your electronics. They usually just ship everything off if you have a protection plan.

- Mekailah McChriston

My laptop had an issue or two. I went to the Geek Squad located within Best Buy Spring, Texas for an assessment and assisted by a young lady named "Kim". In the final analysis, Kim went over and beyond in assisting me with my laptop issue(s). Kim was professional, knowledgeable, pleasant and flat super. Kim is a wonderful attribute to Best Buy and the Geek Squad. I was already a fan of Best Buy and the Geek Squad, now more so.

- John Gwin

I went in for a battery problem in my laptop. First dude sent me to a battery store, and they told me they don't deal with those. I come back and have him take the battery out so I can see the model, then asked if the guy could check for if it was available at another store nearby, a service they have provided in the past through best buy, he refused. I get his manager, whom proceeded to yell at me. Finally when I inform him I would like to cancel my subscription to their service over this incident he said he couldn't even do that. I would highly recommend going elsewhere for repairs.

- kyle prindes

Writing this as I have no other options left, and there is no line in any rule book that says I can't. I came into the store with a problem with my motherboard, I knew it was a motherboard problem, I was looking for something more specific. I told the guy behind the counter, he took the thing away, and promptly began a diagnostic. Okay, fine, but he then went and told me that it was going to be a $100 fee. Again, I figured that as long as this fixes or assists in fixing my issue, I will take it. While my card was being charged, another associate came from the back and explained, "There is a problem with your motherboard.". Great. I asked if a refund was in order as this service did not provide me with anything I already didn't know, and was denied. I later called customer service only to be denied once more, because, "The service was already conducted.". Well, that's real fair, huh? Start working before I see the price, that way I can't say it wasn't done. Sneaky. Call me a fool for not asking about the pricing beforehand, I'm still kicking myself for even entering the building at this point. What really upsets me is the fact that I didn't build this computer for myself, it's for my friend. Not to mention, I work overnight, so for me to come into the store at an hour like this is pretty dang inconvenient for me; I suppose in that regard, the service was great as I was in and out in 5 minutes (with 100 less dollars, so...you know...) So now I am waiting indefinitely for the warranty on the motherboard to go through, and after sinking more money than I care to admit on this thing, the last thing I need is a $100 clue from Captain Hindsight. Highly dissatisfied.

- Weaver Meadows

I took my tower in making noise. I had no wait and the agent diagnosed the problem in less than 5 minutes, gave me a price and said it would be completed within and hour. It was but I did not pick it up right away. When I picked it up, the price was as quoted and the unit was demonstrated so I would know it was working properly. We've had it 2 or 3 days and it is running quietly.

- Wayne Pace