uBreakiFix - Phone and Computer Repair

Do NOT go here. If you absolutely have no choice, take pictures of your device and document its condition thoroughly before taking it in. And do not count on them communicating with you when they are done; they WILL hang on to your device without emailing you. Took Galaxy Flip Z4 in for screen protector replacement and cleaning. Phone worked perfectly and had no cracks or abnormalities, just wanted to clean up some of the dust from normal use. I dropped it off at 3pm, and gave my email since I can't communicate without my phone. I received no email. Store closed at 5pm, and I was without a phone. Arrived the next morning at 10am. I spoke with Bimala to get my phone back. When she handed it to me, the back half of the phone's glass was shattered, the screen protector had a couple bubbles from trapped dirt particles, and when I turn the phone on, the screen turns on and quickly fades out to black, temporarily not working (I have attached photos of the phone below). I almost refused to leave without documentation, but was assured by Bimala that she would work to get it fixed, and she gave me her business card. I left, and later got a call from her saying that I would actually need to pay out-of-pocket because they only documented the condition of the screen (because that was the only pertinent part of the "repair"), not the rest of the phone, so there was nothing that I could prove. I asked if I could at least have the screen protector reapplied, and she said yes, she could give me a discount. She later called and told me I would have to pay full price for that as well.

- Anthony Roth

Technically excellent - charge wise not so much. My wifes S22 ultra needed a charging port replaced and they had the part and completed the work in 2 hours. When I brought the phone in the lady there said that there would be an additional charge of $24 for cleaning besides the $149 for the port. I said ok, thought it odd, but I wanted the phone repaired. When I got the phone she charged my credit card $108 for the port and another charge for $54 for cleaning. When i mentioned that she had originally said $24 she said something I didn't understand. I left there thinking I was involved in some shady deal, did not seem right but the phone works. Sure would like and explanation.

- Ray Philabaum

My phone has an apparent mishap after going naked, without a screen protector, for a few days. The holidays got ahead of me and I found myself with a nasty crack on my iPhone. Thankfully, I had insurance through my phone carrier and they were able to schedule a repair at this location the very next day. I couldn't stand to stare at the broken screen and be reminded that my life wasn't together. I came first thing in the morning and Bimala made sure she was communication with me throughout the whole process. She is a gem of a human and was so pleasant to chat with. She kept the entire place running smoothly and was on top of everything. Hopefully, I don't need to return but will find myself using this location if another mishap occurs.

- Judy Lynn

The screen on my iphone was completely broken and nothing would display. A verizon employee recommended them, so I walked in without an appointment, dropped the phone off and returned a couple hours later. The phone works great now. I don’t have a lot to say because the whole experience was quick, simple, and hassle-free. Hopefully, I won’t need their services again, but it’s good to know there’s a reliable place nearby if I do.

- Lee

We had a screen repaired under an insurance claim less than a month ago that suddenly stopped working. None of the stores in OK had a screen in stock for a replacement, so our options were to either mail the device in and go without the phone for a week or more, or drive 3 hours to nearest store in TX with the parts in stock for a quicker repair. We drove down to this store on Saturday and dropped it off within 2 hours of being open. We were told it would be ready for pickup no later than 6pm and they close at 7pm. We said we would just plan to pick the device up at 12pm when they open the following day when we would be driving back to OK. The lady at the front desk said that would be fine. The following day, my husband went into the store at 12:15pm and the same person from the day before was at the desk. She tried to give him the wrong phone initially, and after bringing the correct one out she said it was fixed but needed the diagnostics to be run and it would now be ready at 5pm. He reminded her that she had told him it would be ready for pickup the previous night at 6pm and that we were driving back to OK since he had to be at work in OKC by 7pm. He asked why we didn't receive a call that it was not ready the previous day as we were told it would be. She said that WE should have given the store a "courtesy call" to inquire if the device was ready. He told her that it was their job to inform the customer if the repair is not going to be completed within the quoted time frame they have given the customer. She said as soon as the tech arrived, they would do the tests but there was no one there who could do it at the moment. This woman also claimed to be the manager, yet did not know how to perform the necessary diagnostic test herself. My husband requested to just have his phone without the test, and she wouldn't release it. I was still at the hotel and called the store and was immediately connected to the tech. As it turns out, the person who fixed the screen the day before decided to go home early without running the test because the person up front had told them we weren't picking it up until the next day. My husband left to pick me and our children up from the hotel and then we drove back to the store which is 25 minutes in the opposite direction of where we need to travel to get home. We went in and she tried to give him the wrong phone again. She also tried to sell us a service that is free under our insurance with AT&T. So, if you're if the DFW area, choose a different location to service your devices.

- Kaylee Zimmer