CPR Cell Phone Repair Sherman

Bill is great. My phone screen went black. He provided options which I appreciated. Great service! Highly recommend. I will definitely go back. And this is my second trip, different iPhone, different issue! Thanks!!

- Pam Simpson

Such great expert service! The screen on my old phone had stopped working and I needed it to work again so I could transfer everything from my old phone to my new phone. The staff at my phone carrier shop hadn't been able to figure out how to do it, but Austin at CPR Sherman knew immediately what to do - he got it working and I got everything transferred over. He was friendly and nice to deal with, too. Thank you Austin - CPR Sherman 5 stars!

- Susan McGinn

If I could give a negative star, I would. I have had to have my screen replaced now going on 3 times, when I called and spoke with the manager, he advised that he does not care how many times that they have to replace the screen as they do not know the quality of the parts that they are ordering, and that is why they provide the lifetime warranty. I asked to speak with the district manager and was advised that there was not one and that the next person would be the owner. I requested to speak with the owner and was turned down. Poor Customer Service all the way around, I would not recommend doing business with this place.

- Samantha Smith

My Nintendo switch was taken into CPR to fix a broken joy stick. When i took it in it took about a week and a half to be fixed, when they ensured me it was a quick 1-2 day job. I called every other day, confused on the status of my switch and every time I called the manger was gone. Finally i went to pick it up and he ensured me that everything was fixed and working when it was not. The game card slot would not accept any games. I immediately made the issue aware to the manager who then claimed it was a SD problem and I should factory reset the system and buy a new SD card. He stated that if that did not resolve the issue they can look at it again and the “fix wouldn’t be expensive” - as though i should have to pay for this new issue on my device that was a direct result of his rushed work and irresponsibility. Fast forward to the next weekend: i brought it back in due to the issue not being resolved. Upon having it looked at, the brand new screws that i paid for during the replacement process were stripped and they could not access my internal system due to the screws that the manager stripped while installing them. Fast forward to a week later and my switch is finally fixed thanks to the fantastic work provided by Austin (NOT the manager). However, due to the manager telling me to factory reset my switch i lost all the data that was previously stored on my games. I type all of this to tell you guys to NOT let the sad excuse of a manager work on your device, he is untimely, selfish, and lazy. If you go to CPR please use Austin who works weekends. He was kind, apologetic and worked diligently to fix the issue. Austin is the sole reason i am rating the place higher than a 1 star.

- haylee Robinson

great customer service. he helped me figure out why wasnt my phone charging saved me from buying a new one

- Antwone Rattler