Rowlett Computer & Phone Services

Called into the shop to ask whether they could diagnose/service custom built desktops. Had a very pleasant chat with Dean. Mentioned I was going to re-seat my CPU and he gave me a reminder to apply new thermal paste. Thankfully was able to resolve my issue on my own, but can tell from our conversation that the store provides knowledgeable, kind service. I'll be sure to stop by if I'm ever in need of a repair!

- Gavin House

I recently had the pleasure of working with Dean, owner of Rowlett Computer and Phone. I can’t say enough good things about the experience. From the moment I walked in, I was impressed by the level of customer service and domain expertise on display. Dean took the time to understand my specific needs and preferences for a custom-built computer, asking insightful questions to ensure every detail was covered. Throughout the entire process, Dean demonstrated an impressive depth of knowledge and passion for technology. He explained the benefits of various components and configurations in a way that was easy to understand, making me feel confident in the decisions we were making together. The attention to detail and dedication to getting everything just right was truly remarkable. I highly recommend Rowlett Phone and Computer for anyone looking for a custom-built computer. Dean’s exceptional customer service, expert knowledge, and genuine care for their customers make this shop a standout in the industry.

- Cathy T

Dean is great. Honorable and backs up his work a rare thing in these days and this guy is really good and he will cover you if something goes wrong with a part or something like that. He will help you. I don't plan on ever using anybody else so if you want somebody really really good at what he does and backs up his work, go to Dean at rowlett computer and phone services. Oh and he's an animal lover too. So you know he is a keeper.

- Rosie Lightshines

I brought my laptop in for a screen repair. Dean was able to order the replacement screen same day & get the screen fixed the following day. After taking my laptop home I noticed the touch screen was no longer working. I brought it back in & Dean did attempt to fix the issue for a hour, which I can commend. However, he kept reiterating that the touchscreen not working has nothing to do with how it was fixed and that it was a software issue And the only thing left that he could try was to do a fresh install that would cost me an additional $180 after I paid $200 to fix the screen. Obviously, most people would be upset if they took their laptop to get one thing fixed and got it back with something else not working and then Getting told they would have to pay additional money to get the problem fixed that didn’t exist prior to giving them the laptop. The situation was just unfortunate because the whole reason I bought this laptop was for the touchscreen capabilities and now that no longer works because I trusted a business to repair my screen.

- Dionna R

"We’ve had the privilege of being a supplier for Rowlett Computer Service for over 10 years, and our experience has always been exceptional. Not only do we supply parts, but I’ve also taken my personal devices to RCS for repairs. While his prices may be slightly higher than other shops in the area, the level of quality and care he delivers is second to none. The shop is one of the cleanest and most organized I’ve come across, and we work with many businesses in the area. Dean’s attention to detail and clear communication make the repair process completely transparent, and the value he provides is well worth the cost. As a supplier of original parts, we know how often shops opt for cheaper alternatives, but Rowlett Computer Service stands out by consistently using the highest quality components for their customers. If you’re looking for a trustworthy, professional repair service, this is the place to go!"

- giovanni gio