CPR Cell Phone Repair Plano - Preston & Park

Bri was AMAZING!! I called and asked a ton of questions about the process of replacing the back of my phone, since it was broken. She took her time explaining the process, told me they would run a diagnostic if needed to insure the phone would work well after the repair and gave me an upfront quote of the price. I came in, she took a look and told me I may need a new battery based on the issues I was having with the function of the phone. I took it in after the new part came in and they fixed it in about 2.5 hours. They didn’t have to replace the battery, which showed me how honest this company is. They could have easily told me I needed a new battery and I would have believed it. I’m so happy this was the first place I called and even happier with the customer service Bri provided! Will definitely be recommending this place to anyone who needs a phone repair!

- Cassandra Shelton

I walked in, Bri saw my shirt (I have several with my last name printed on them), DIDN'T EVEN ASK MY NAME! She merely reached over, showed me a bag and said, "I have your parts right here. It will take me about an hour and a half." It only took her an hour! AND she was there BY HER SELF! Now THAT'S what I call service!

- Keith McCollum

Bri was amazing. They have financing for their phones. It was seamless. She sent me a message through messenger I was approved before arrival. When I arrived. She set my phone up and I was out the door. Their phones are amazing and like brand new for a great price. She gave me awesome customer service and was very knowledgeable. Go and ask for her you won’t be sorry!

- Leilani George

I had a great experience with this place. They make it so easy to come in and get services done. All the staff is great and welcoming. But Sarah is a Rockstar! She stayed late to make sure I could pick up my phone!

- Ruth Redmond

I had an amazing experience at this CPR location on preston and park. Bri & Tyler were very knowledgeable/technically inclined unlike any other phone repair specialists I have been to in the past. To preface- I brought an I phone 8 that has been repaired 4-5 times before at different companies for screen/battery replacements. This time I decided to attempt my own DIY replacement and in the process clumsily damaged another component of the phone. Two separate phone repair places I visited just prior to CPR had very inexperienced technicians that disregarded my explanation of my amateur/self diagnosis and they attempted the same repair I did at home to no avail. Just to tell me that I need a new phone and be rude about not being able to help. I called this location and had a nice conversation with Bri Long who was sweet on the phone and gave me an honest opinion, then explained that repair is not guaranteed but would be definitely be determined to try. I dropped my phone off expecting a 1-2 day wait like every other shop does but was pleasantly surprised when I got a call only an hour later. It was already fixed!! The other technician Tyler described to me in detail how it was repaired and how it went wrong in the first place which I am thankful for. I will definitely be visiting this location in the future for any & all future mobile device repairs! It is super rare to find good people like the ones at this store!

- Taylor D