Business Hours
Business Overview
Geek Squad in Hurst, TX appears to offer computer repair services, with some customers reporting positive experiences. Some customers have been satisfied with the service they received, while others have reported negative experiences, including issues with the quality of work and customer service. It seems that some customers have also been frustrated by the limitations of the services offered.
Services Offered
Most Recent Reviews
Had difficulty with my printer and needed assistance. They were on time and did their job well. He was also friendly and we discussed other topics. Unfortunately, I will need another printer but that's not his fault. Great service.
- Alonzo Stovall
Not only useless, but a waste of valuable time. Why wait until the customer has made a trip to the store before advising that they don't work on the phone that is being brought in for repair? I researched my phone problem on the Samsung website, and was directed to Geek Squad as an authorized repair site. So, I made my appointment online, and gave detailed information about the make and model of my cell phone and the problem it is presenting. I get to Best Buy, demonstrate the problem to the desk clerk, and he asks, "How long has it been like this?" Who cares? I told him that warranty wasn't the issue, that I just needed repair. I'm asked to wait. He eventually returns to have me sign an authorization to run a diagnostic on the phone, takes the phone to the back room, and tells me I can shop the rest of the store for 10 minutes or so. When he finally returns with my phone, he says that it passed all diagnostics, and even though he saw the problem, they only work on newer models.
- Karin Vaught
They absolutely saved me here! They set an appointment for the next day, and when I came in they were helpful and told me what I needed to replace to get my computer back up and running. They installed it for me at an amazing price and did an amazing job. Thank you, seriously!
- Anthony French
Zero stars and a giant thumbs down to the horrible Geek Squad driver - license plate HGT7887 who pretty much forced me into an unsafe situation on the road. This fool driving so erratic I was forced to switch lanes in an unsafe manor- right next to a concrete hauler. With your brand plastered all over the vehicle - maybe you should have better safety standards and expectations for employee behavior. 10:37 am- precinct line road. Saturday am- 8/14/20. Do better. I’ll never use this service based on the apparent sub par hiring.
- T C
Very knowledgeable and very helpful. Informed of the parts that I would need for my dvd install on my vehicle and made sure that I had the correct part numbers so i could (if i saw fit) purchase the items outside of Best Buy. Pricing and everything was upfront and the final result was great. Excellent experience here with Brandon the install tech.
- Xavier