Mobile Kangaroo - Apple Authorized Service Provider

Would give this place a 0 star if it was possible. I was told that phone could be fixed even though i had got a replacement screen elsewhere, keep in mind i was not told of any potential damages or inconvenience regarding the process to fix my phone. I went in for a back Camera repair. I was just told to agree that i did was aware of the non genuine screen and only wanted the back camera fixed. After doing so i paid $300+ and when i dropped off my phone they told me in the process of taking off the screen, the display detached from the plastic and basically made my phone unresponsive to touch. They then proceeded to try to upsell me on a $400 display repair. I decided to just cancel the phone repair and they hit me with a 20% fee along with a $35 diagnostic fee. I told them that i would have to get a brand new phone and if they could at least help me with cutting those fee down but they did not want to bc my display was not genuine. I basically paid them to mess up my phone. Place sucks. Had i been told that there was a risk of my phone being more damaged than it already was. I would have just left it alone.

- Cesar Cervantes

I had an excellent experience with Mobile Kangaroo! Josh and Tuan were incredibly kind and went above and beyond to help with my phone issue. The service was fast, professional, and very efficient. They made sure I was well taken care of and answered all of my questions. I’ll definitely be coming back for any future phone repairs or needs. Highly recommend this place for anyone looking for great service! Thank you, Josh and Tuan!

- Grace Nyamekye

Made an appt via apple to go here to get my battery replaced. Apples website estimated replacement at $250.00. Didn't think anything of it nor did i look up reviews because they were on apple's service site. When I got there they wanted $35 diagnostic fee. Sent me a text today saying they can't do it have to send it to apple for $500.00. Total ripoff. -- Have opened up a case with apple to get them banned and removed as an apple service provider and submitting this as well as other reviews to show I'm not the only one they do that too. I think it will go well. Apple is looking into and has requested screenshots and texts of all communication. I hope they will soon be out of business. Made an appointment with the real apple store now.

- Justin Jose

Tuan was awesome! He took his time to figure out what was wrong with my MacBook and eventually got to the bottom of it. He was thorough in explaining his process of problem-solving and I’m thankful for his grand assistance ! Now I’m able to get back to my school work!!

- Nelly Amaya

So while this is an apple authorized store I would steer clear if you can get an appt at an Apple Store. This should be a last resort. Had an appt for same day, couldn’t do same day and then the next day went back and it was done and fine but after when to an Apple Store for a new case and my screen was already messed up. Just not great service. Like last resort is the only way to go here. Other wise go anywhere else.

- Gibby