Business Hours
Business Overview
Geek Squad in Grapevine, TX provides various tech services. Customers have reported mixed experiences, with some praising the workers' helpfulness and efficiency, while others noted issues with scheduling and communication. The business appears to offer a range of services, from installation to computer repair.
Services Offered
Most Recent Reviews
Chris did an amazing job with the ordering and installation process of a remote starter for my Tundra. He took the time to walk me through the steps… Highly recommend Chris and Geek Squad services!! Chris is thorough with the installation and taking care of my Tundra
- Rosa Bustillos
So much confusion and miscommunication with scheduling. I went to the grapevine store and bought a TV, wall mount, and sound bar. All were in stock because I wanted fast install.They said they could install THAT day, so I disconnected old tv and removed it. Geek Squad no showed, no phone call, no email. I had to call the next day. Soonest they could get there was 6 days later. Wall mount didn’t work. Had to order another one. Again, confusion and miscommunication about scheduling. Now I have 3 different appointments. Job finally got done 20 days after I first purchased items. Great, but I got an email today saying I have an install appointment for tomorrow. Both service men were very kind and helpful, but scheduling is a nightmare. It’s too late to cancel online and I’m not wasting any more time calling.
- Nicole Bass
Today, Carlos installed the security system at our new house in Southlake, TX. He was prompt, friendly, and a complete professional.
- barbie moore
This review is for a particular '"geek" - Angel. He was so pleasant to work with. He called me to let me know he was on his way and was extremely prompt to the appointment. I highly recommend his expertise and trust him with the repair of my electronics! Thank you for your customer service, Angel!!
- A B
Team was flexible in getting me fit into their busy schedule. In addition, after diagnosis, they found out the problem to software, not hardware, and will be saving me $50. The effort these guys put into customer service and making sure you are covered is worth the drive to see them.
- Keith C-R