Longhorn Mac Repair

I had a horrible experience at this repair place. For one, yes they are cost efficient but the quality is not there! I sadly learned this the hard way. I went to Longhorn Mac Repair after my Iphone 11 Pro Max needed a new screen repair. I actually live in Cedar Park, but was willing to drive there because of the good reviews and the fact that they are a "apple authorized service provider". I was fine with the initial service, however after having my phone for literally 1 day, it fell from a blanket and fell onto my carpet floor. It automatically malfunctioned and half of the screen went black, after dropping. I found this to be extremely weird because I had dropped my phone MULTIPLE times with the original screen (which is what I thought I was paying for for the replacement because I was very specific about getting an original screen!!!). After this, I went back the next day and explained to them what had happened. They were extremely unprofessional, and honestly didn't care to help, only after 24 hours of replacing my screen with them. They claimed it wasn't covered under warranty. My question is: If you claim to use apple approved repair replacements, then why couldn't my screen uphold 1 fall onto a carpet surface? It doesn't make sense!!! Yeah damages happen and if it had a huge fall, I would understand. But a simple fall, this shouldn't have happened. They were willing to offer me was 20% off a new screen. I really thought about taking this offer, because I really needed my phone for work!! But I felt taken advantage of and didn't feel comfortable spending another $200 on a new screen for this to happen again in a few days!!! After this experience, I had to deal with this problem for another 2 days at the apple store because of the shady screen they installed on my phone. What I learned from apple is that being "apple certified" means NOTHING!!! The only repair places that are truly apple certified are Best Buy and Apple themselves. Apple actually said they see this a lot in screen from places like this! I feel taken for my money, disrespected, and I will never recommend this place or go back! Customer satisfaction is everything and being shady will definitely come back to bite you. Also on a side note, they should really fine tune their employees, starting with the receptionist who dresses like she works at a gentleman's club to work. AWFUL EXPERIENCE!! WOULDN'T RECOMMEND!!!!!

- S. Martinez

Longhorn Mac was fast and efficient in repairing my MacBook. I have had issues in the past at another repair shop and was very happy with the service I received. I'm glad to know there is a place here in Georgetown for such great service! Thanks again Longhorn Mac Repair.

- debbie stella

I was having issues with my MacBook Air not charging properly and holding a charge. According to the technician my hard drive was wet. I didn’t use my laptop for months and kept it in a dry area so I was confused by that. They estimated the repair to be nearly $400. I took my laptop to another technician who didn’t understand and make sense of this company diagnostic results. The other technician I went to did his own diagnostic test and updates on my laptop and now it is working perfectly fine and I ended up paying $40. Glad I went to a different place and trusted my instinct.

- Inesha Tyson

Best crew ever. Jackson and the gang are the only experts I would trust in all of Central Texas to work on anything Mac hardware outside myself. Humble with thousands of combined hours of troubleshooting they have seen it all. They are also the only ones I trust over Apple to repair iMacs and do battery replacements! They even are able to get around the macs that have the darn battery super glued in these days that boats when it goes bad! Also they recycle Mac hardware and bad batteries thus keeping that junk out of the landfill. While a hustle to yet to in the ever bust shopping center thankfully there's lots of nearby parking and then carefully cross the street. :) Also they are the best for tackling iPhone and Ipad including even the bizarre and wacky issues even Apple care gives up on. They do also have some greats deals on refurbished macs that come in from time to time. Was able to get an awesome deal recently on a imac for a disabled Rabbi recovering from hip surgery. Definitely make the effort to visit regularly for all things Mac! P.s. they will tackle other computers outside of Mac if they are able to and it makes sense. Also they will bluntly tell you the truth if what you bring makes no sense to repair from a hardware or money standpoint rather then take your money. And yes while they do screen repair and are faster then most in all of Central Texas there are times where they can get the repair done same day and there are times where they are slammed. So please be sure to keep this in mind and if you can call in advance to confirm especially if your in a asap situation with a time crunch, or seeking g a certain part they may first need to source in. And lastly while they are the best (even better then Apple care and Apple approved vendors) at liquid spills, diagnostics, and data recovery do keep in that even they cannot recover some macs and iPhones that are too far gone

- Shane Anciso

Very knowledgeable. Due to the age of my 27" iMac, which had crashed, we decided to get a much newer refurbished one from Longhorn's selection. They were able to save both my internal hard drives. All at a reasonable price.

- Echo Valley Productions