Geek Squad

I turned in a computer to get it cleaned to help speed it up. I had done this the year before and it was fine. This time they held onto it for a while so I called to find out why it wasn’t done yet and they had messed up the motherboard somehow making it unusable and had no explanation and were recommending me to go somewhere else.

- Joshua Malmberg

Poor Customer Service, find another location. Staff is rude and not welcoming. Booked an appointment after consulting with apple care for battery diagnostic. Geek squad rep called me a day in advance to make sure I turn off find my device and said battery could be serviced or replaced which to me indicated that they either. The tech was just outright rude asking me why I walked in instead of just visiting during appointment time.

- dinesh kumar

Terrible experience. I will never shop at Best Buy or work with Geek Squad again. From sales team upselling products that wouldn't fit, to nightmare delivery experience. Multiple delivery attempts. They do not call in advance with delivery window and do not work with your schedule conflicts. Seems everything is automated, no one calls like I'm told, people either read from scripts or say it's all handled and nothing changes. (I never leave bad reviews - this experience warranted it)

- Kris Fanning

A complete waste of time. Scheduled an appointment with Geek Squad well in advance to get my desktop looked at, only to arrive and stand in line for 20 minutes then the repair tells me that it may take another 20 minutes. Why do you schedule so many people at the same time?? There were 6 people in front of me at the time my appointment was. Ridiculous!

- B F2

Went in to shop to have my phone repaired. I was told by Verizon that this shop would be able to replace my phone. When I arrived they said that they would be able to help but only gave me the Verizon support number. I would not recommend this shop

- Yogi Bushcraft