RemoteOver.com - El Paso

My mom had a computer that was probably at least 10 years old and slow as molasses. Because of its age we ran into some problems transferring all the data to the new computer. This was not a problem for Hugo. He found a solution, got everything changed over, and took care of the old computer with a certificate of destruction. His customer service is legendary with not only competence but also promptness. We will use his services again, and we highly recommend Hugo for all your IT services.

- Kristin Finley

Remote Over is a life saver. The team member technician I spoke with was helpful, patient and super knowledgeable. He helped me solve a business software problem that had dogged me for several weeks. I am filled with gratitude!

- Kevin Isaac

I called Firewire on a Friday afternoon because the wifi adapter on my computer had stopped working and I wasn't able to fix it myself. I was without a car, about 40 minutes outside of Ft. Bliss and Hugo drove out to pick up my laptop within an hour of calling. Monday morning, Hugo called to say that the problem was fixed and he came back out to me within an hour to drop my laptop off! Service was kind, courteous, fast, and reasonably priced. I 100% recommend Firewire to soldiers and civilians in the Ft. Bliss area. Thank you Hugo!

- Declan Downey (Downsey)

Firewire came the very same day I called and I felt they offered reasonable prices compared to others. Hugo the technician was extremely friendly and kind. He was very Knowledgeable about his trade. He offered excellent advise on computer accessories, antivirus, programs and more. The Job was done in timely manner, neat, delicate and professional. My computer is working better than ever. I look forward to using Firewire in the future and am excited to know their is company that will come to the home and do such a great job.

- michael raucci

In every aspect, Firewire was fantastic! I was not sure to what extent my computer had been “compromised”, etc. but knew I needed immediate assistance. Upon initial contact by phone, Crystal was polite, friendly, and understanding of my situation and concerns. Almost immediately, Hugo contacted me, explaining technical aspects and possibilities.....nice, very patient, knowledgeable, professional, very helpful. Shortly after, Kevin, a technician who was also nice, polite, and friendly, picked up my computer. When Hugo ran the diagnostic check, he informed me of the results and explained and advised me of recommendations. After a brief time and completing the work on my computer, it was delivered back to me. I was very impressed with Firewire and Hugo’s computer repair services. I had great customer service and computer repair from knowledgeable professionals in a very timely manner, was notified at each stage during the process, and had reasonable prices. If anyone has the need for such services, I highly recommend Firewire.

- Carol T