Cell Phone Repair, Screen Repair - Premier Wireless - Tierra Este

I had a terrible experience at this phone repair shop. I brought in my phone for a simple screen replacement, and it took them over a week to get it done. When I finally got it back, the screen wasn't properly aligned, and the touch sensitivity was way off. I returned it, but they gave me the runaround, telling me they'd fix it "soon" but never following through. To top it off, their customer service was rude and unhelpful. I wouldn't trust them with my phone again, and I definitely wouldn't recommend them to anyone. Complete waste of time and money.

- Miya Mobile

repair shop. I took my phone in for a simple battery replacement, and it ended up taking three times longer than promised. When I got it back, the screen was cracked, and the phone wouldn’t charge properly. I tried to get in touch with them multiple times, but they kept giving me vague excuses and never took responsibility for the damage. Their customer service is terrible—rude and unprofessional. I regret trusting them with my phone and wouldn’t recommend this shop to anyone. Avoid at all costs!

- Monchito Marin

Very unprofessional place! And their diagnostic fee is a joke. They do their so called diagnostic and they tell you one price then all of a sudden it needs another part that cost more but they don’t tell you up front they were gonna do the job and I had to keep calling and asking. Till I finally asked for my iPad back. Super shady! I don’t recommend.

- Michelle Urias

I had gone to the other Zaragoza location to get the back of my iPhone fixed since it was cracked. I even bought an otter box case for it. Literally 4 days later I dropped my phone and it cracked again. I left a bad review so I was then messaged by Luis to set up an appt at this location to take my phone back to see if there’s something he can do. So we set it up for a Saturday morning. When I went on Saturday he wasn’t there and the guy that was there was trying to reach him because he wasn’t even working at that location that day 🙄. Once he was able to talk to him he told his coworker that he didn’t remember scheduling an appt with me or the reason why I was even there! (I showed him the screenshots of the messages) so the only thing he said was to give me a discount to fix my screen which was $109 which was pretty much what I payed the first time. I just left I should have just left my phone cracked and not wasted my money.

- Denise Garcia

Quick service & very trustworthy. Worked with Steven on a quick fix on my phone. He was very knowledgeable & was able to get it fixed very quickly. I would trust him with any future repairs.

- Claudia Rubio