Hector Video Services

Hey Hector, thanks for helping me find a great antenna repairman...since you made an appointment and THEN NEVER SHOWED or called again! What a way to run a business. If you don't know how to repair a TV antenna, just say so, instead of making an appointment to take a look at the job and never showing up. I found a great company to work with right after you missed the appointment!

- Marsha Raulsten

As a business owner myself, I hate leaving negative reviews, but I just want to let people know before they Waste Their Time! Absolutely atrocious experience. Had my top of the line Denon receiver fixed at this place in 2019, I rarely use my media room where this is installed. Started having the SAME EXACT problem where it has difficulty powering on (once powered on, it works fine). Haven't had a chance to contact him but when finally did, he charged a service fee again. More than 6 weeks go by and I have to call to find out. They offer me 2 options, 1 is to repair a power supply, the other to change out the mother board. Not looking to spend over $1000 fixing receiver with issues when I can buy a brand new receiver (not the same tier), but for a little more than half of that. He and his secretary tell me that it's going to take some time. I told them it was fine as I rarely use it. Few months go by and I finally get to speak to the busy man (with selective memory) who tells me it is finally fixed. I asked him how much it is and what had to be done and he tells me he doesn't remember and would have to call me the next business day (even tho "he just fixed it"). Next few days come and no phone call, then I go on vacation, then there are holidays. I finally call them again, and finally able to speak to Hector on 3rd business day. This man tells me my repair is going to be $850 after the discount for "waiting". I'm just shocked that he performed the type of repair I have never agreed to, it's been over 7 months and this man is giving ME an attitude. No apology, just "you're going to have to wait"! Do NOT take anything here for a repair. Not only does he NOT know what he is doing, but he has no business running a business! Their "90 day warranty" is a JOKE! So basically you have NO warranty. Put that money towards a new unit, and possibly use no interest financing but do not waste your money with the low grade unprofessional "repair service".

- Jeon

Fantastic customer service. I had a simple job for them. Even though it was a small job, they did not hesitate to help me. The repair worked great and saved me over 750$! This is a great little local shop with great people to match. The person at the front desk is the most friendly you will come across. Thanks again for taking care of me.

- Mike R

Several years ago I purchased a surround sound system and had them install it. They did a good job. The receiver has now quit working. I called them to ask about repairs. If not repairable I wished to purchase a new unit and have them install it properly. I spoke with a lady who took my name, number and the original invoice number and told me the owner was out but would call me Monday. He did not. I called again on Tuesday and asked about possibly doing the repairs. I was told the technician would call after lunch. Once again no return call. I find this quite common with businesses in Conroe. I have seldom had my calls answered and have never had a call returned. My first impression of Video Services was positive. My latest impression is completely negative. I certainly cannot recommend them and would suggest you look elsewhere for service.

- David Morrison

Hector was great from start to finish. I had the tv picked up, serviced, and delivered back to me within a week! Definitely would recommend working with him for all home theater needs.

- Erica Olsen