Geek Squad

Best Buy is Living in 1994!!! We purchased a dishwasher from Best Buy and paid an extra $200 for installation. We received a confirmation message stating the installation was scheduled for December 30, 2024, between 7:00 AM and 7:00 PM, which means someone has to be home during the 12-hour window for the installation. The message also said someone from Best Buy or one of their contract installers would contact us. As of 7:00 PM there has been ZERO communication from Best Buy or an installer. In 2024, going into 2025, there is absolutely no reason that Best Buy cannot give a much more precise installation window. A 12-hour window is not only ridiculous, it is downright stupid and negligent in the age of instant communication, computer tracking. Best Buy should know down to the minute how long a normal installation takes, where their contractors are and the status of their work, and when they should reach the next client. Communcation between the contractor and the customer should be ongoing. If there had been an issue or delay, we should have been informed immediately. We understand that sometimes things happen beyond the control of the contractor, and there may be a delay. But absolutely no communication from Best Buy or the contractor is unacceptable. Best Buy and the installer wasted 12-hours of valuable time without a word.

- Scott Thornton

Called their 800# and finally got the correct person after 3 transfers. Quoted $39.99 to install my battery into my laptop. (I purchased the battery myself @ Amazon). Given the 1st appointment of the day and told I could wait as it was

- Marlene Shippy

Zero stars for people who are responsible for completely erasing all files on my laptop and saying they backed it up on my external drive when they did no such thing, and then blamed it on me. They STOLE $250 from me to NOT fix my laptop AND ERASE ALL of my files. These people ought to be in jail or sued into oblivion. DO NOT take ANY of your equipment here, ever. This rating system made me give them 1 star.

- Elliott Hicks

I went to get my EOS Canon Rebel XT looked at and the Geek Squad didn't even take the camera out of the box. My camera is flashing a error 99 code. I just wanted to know if I needed to buy a new lense or not. But I still do not have my answer. All the Geek Squad did for me was give me the wrong phone number for the Canon camera support line and tell me to go to a camera repair shop. I could have done that myself. And I thought Best Buy Geek Squad were supposed to repair devices like cameras.

- Zoey Ledbetter

1) You can't call your local geek squad.. Used to be able to talk to a human that worked at the store. Now when you call, you get connected to a grumpy 20 year old kid halfway across the country. (Cmon Best Buy) 2) Most of these geek squad kids are new. BRAND new. Go figure. They don't know anything about much to do computer stuff. I cant imagine trusting someone here cracking my computer open. Literally watched a kid try and sell some poor lady a graphics card for her old XPS laptop, telling her "you need more memory, mam." JESUS. 3) Professionally terrible. I understand being bad at your job, but at least be nice to your customer. Don't get mad when you can't scroll through tik tok behind the counter because you have to give bad advice to unknowing people.

- Kyle Biddlecombe