Hi-Tech Gadgets Anderson Mill & Pond Springs Rd - iPhone iPad Computer Repair Austin - Apple Repair Austin

It seems like this place had a lot of good reviews, so I went in trustingly and paid the $97~ due to low battery health for my old Apple Watch. I had called ahead and they told me they would need to pre-order the battery and that it would be an hour. I arrived and then was told it would be several hours longer. Not a huge problem, but I should have realized then there are a lot of communication issues at this business. I was told I would be called when it was done, but I decided to check on it at 4 PM (no call) and they said it was finished. I was feeling relieved, but then someone else walked in and the person behind the counter immediately ignored me and started helping the other customer instead. I understand checking in with another customer, but he completed everything with the other customer and gave him his device, before finishing with me. When I got my watch back it was scratched. I never take it out of the case. I pointed it out to him and he said it wasn't possible because they don't put the battery in the top. (If you read other reviews, you will see this is a pattern.) I then left, but realized when I got in my car that my battery health was as low as when I gave it to them to fix it. I had to go back to the store and show him. He hesitated and seemed worried and clicked around and walked in the back a moment, and then just said that because it is a replacement battery, it will never show updated health. If that is the case then why was this not explained up front or when I picked it up? The shop was busy on this day and I have the suspicion that they just missed my watch completely, but also are too proud to admit it and own up to their mistake. Now, I am out $97 dollars with the same dying battery and now. a new scratch on my watch. I would say be cautious of this retailer. It sounds like they can sometimes do good work, but when they don't, they will not stand by their mistakes. I would not trust this company in the future, especially with a sensitive or important job.

- Barbara Boutette

Had my Samsung Galaxy Tab S8 cracked screen fixed. Excellent customer service and only took 2-3 days to get my tablet back. The price was better than other places I called prior to Hi-Tech. Will definitely be back should I have any phone/tablet issues! Thanks, Dino :)

- Deanna Shahady

I took my laptop to this store to get it repaired. These people didn't even call me after a week and when I opened up laptop myself as they couldn't fix it, they stole my RAM and 4G Chip

- Goupu Touthang

I had my iPhone XS Max repaired here after it was stolen and then discarded onto a major intersection and run over countless times. The screen repair itself was lightning fast. The guy at the front counter was very informative and answered all of my questions. The screen repair is seamless. My phone looks brand new. I absolutely love the workmanship. In addition to the work being great, they had the best price out of every place that I called. If you don’t have Apple care and your phone needs to be repaired, this is your place. My phone still has a few other issues that need to be addressed and you can bet, I’ll be returning here.

- Janet Sade

Best service I have received so far. Came to get my Apple watch series 5 screen replaced few months ago and still works great! Now coming into get my sons iPad screen repaired. They are always welcoming and get the job done right. I was highly recommended by my cousin and I highly recommend these guys to anyone else that need a device repaired.

- sam Maga