Frankenstein Computers

I unfortunately was busy with real life so this review is coming somewhat late. We brought in this laptop to fix a broken screen hinge, we also mentioned some additional issues like missing keys and messy sticker residue we wanted looked at. It took them two weeks to replace the screen and not a thought was given to the other issues we mentioned so I just assume no note was made or they didnt care. We were charged a lot more than we expected for a very disappointing experience. Within two weeks the screen was falling out, picture is after three weeks. We were also told a basic cleaning would be done as part of the repair, which is pretty typical for any laptop repair, but when we got it back the only clean part was what they replaced. Everything else was just as dusty as how we left it. I would like a call back to discuss this screen issue and this review may change given that but for now I’m really disappointed given how much we were charged and I honestly feel like we should get a partial refund for this very poor job. (Client name is John Godfrey not William Waller)

- William Waller

What a great group of people. Walking in the front door I was greated immediately. It is a small lobby, but no need to hang out. The woman at the desk had a smile on, was nice, knowledgeable, and informative. Gave me pricing and expected timeline. Met the owner as he happened to pop through. What a gracious, smiling person. It was a great experience dropping off my precious. It was done sooner than expected. The price for the service was fantastic. The tech that fixed it even came out to give me a brief explanation of what was done. I will absolutely be back and recommend them. I even live in South Austin and was happy to drive to a place like this.

- William Tompkins (Live Music in Austin)

I recently decided to upgrade my gaming rig. I had the absolute best time with Frankenstein. Mr.John Cloud serviced my rig and it came out beautiful. He was very professional and a pleasure to work with. If I ever have any issues going forward , this will be my #1 go to for now on

- Victor Hall

My PC was severely damaged by a terrible UPS shipment and Tony was so willing to help. I called and explained the situation and without hesitation, he was willing to write me up a letter after inspecting it to ensure I got what I needed from insurance. Will absolutely be back for future purchases!

- Chloe Churukian

I brought 2 of my kids computers to be repaired. They kept me informed from what was wrong to when parts would arrive and total cost. A week later one of the computers quit working. I brought it back and they fixed it under warranty. They only charged me the 15 dollars for upgraded part. Super happy with Frankenstein Computers.

- Michael Countryman