Austin MacWorks-Apple Authorized Service Provider & Reseller
+1 512-476-7000
Business Hours
Business Overview
Austin MacWorks is an Apple authorized service provider and reseller in Austin, Texas. Customers report varied experiences, with some highlighting excellent service and knowledgeable staff, while others describe negative interactions. The business appears to specialize in Apple product repairs and sales.
Services Offered
Most Recent Reviews
Do yourself a favor and DO NOT go here. Wait one day and go to the Apple store instead. The guy at the front desk is extremely rude, degrading, and seems to have no idea what customer service should look like. He barely greeted me when I walked in the store and I was the only person there. I was here for 2 minutes before deciding to stand up for myself and take my service elsewhere. This was a complete waste of time. I would like to give him the benefit of the doubt and say that I am being dramatic, but after reading the reviews, it seems like this is how he acts towards everyone. Do better.
- Annelise Ferrell
I had a positive experience during my visit. Had an appointment at 10am for my kids' iPad that wasn't charging. Upon plugging it in, it was charging fine, and the Tech Guy ran some diagnostics on it. Also, he told me that if I had any problems, I could come back and he would check my charging cables. Additionally, he helped restore my iPhone. I recommend this store.
- Marisela Hernandez
I had a positive experience with this business. I purchased an Apple desktop about 3 yrs ago and unfortunately, issues popped up almost immediately. I took the computer to 4 service providers including 2 Apple stores in different states. No one fixed the problems except Will at Austin MacWorks. He actually fixed it and explained in detail what was the issue. I’m very impressed and pleased by his professionalism and patience. I don’t usually write reviews but I felt like Will definitely deserves a shout-out.
- Miriam Rea
This place is great. I keep braking my mac book pro and they keep getting it back. The mac store didn't know how to fix it and they did.
- Douglas Fairbanks
I needed to buy an Apple product, but I kept putting it off because I hate dealing with tech stuff. A friend recommended Austin MacWorks. The guys working there, Will and Richard, were awesome and incredibly helpful. They knew exactly what I needed, and I was in and out in five minutes. Highly recommend.
- Kelly Goodpastor