ESPiFIX

I have never left a negative review to anyone until now. If there was an option to put a negative star I would. I was so dissatisfied with the quality of work and they had no problem taking my money. On December 6, 2024 I went in to have the back glass on my iPhone 15pro repaired. The gentleman who watches the Alice store is the one who repaired the back glass off my phone. The reason I know this, is because I heard the gentleman call the boss as he took my phone to the back. This gentleman had the boss on speaker asking, “how do I do this?” Boss stated “take the back glass off and if you have any problems just look at a YouTube video.” When I got the phone back i immediately inspected it. The gentleman stated it was his first time doing this repair and that the guy who does the repairs was unable to that day. Had I know this ahead of time, I would have come back and not drove all the way from Corpus Christi, TX. The gentleman also stated that the back was not completely flushed. I kindly asked if there was warranty or if I could have it re-done so that there was not an opening for debris to go in. He stated yes, call tomorrow.” I paid the second portion and went back to my vehicle. Once in my vehicle, I begin to inspect the phone further and noticed my camera was very blurry, the camera flash did not work, the flashlight did not work, and a bunch of fingerprints and lint on the inside of the lens. I went back into the store to let the gentleman know and again he told me to call tomorrow to see what they could do. As soon as I left the store, I texted the owner and have yet to receive a response. I also called three times on Saturday. Left two voicemails and until this day have not received a response, it has been 14 days as today, 12/22/24. Note: while waiting for my phone to be repaired, there was a family who came in and was told that their phone was ready and the gentleman could not find it. The family was visibly upset. The gentleman called the boss on speaker as he went to the back of the store. Everyone could hear the conversation as the boss stated that he did not know where he put it and would have to look for it. The family stormed out. I do not think this is a kind of establishment I would trust to have your phone worked on. Please consider if you go in to have something repaired, you will come out with more issues. I hope this never happens to anyone after this. Thank you.

- Laura Villareal

ESPIFIX has quick, reliable and affordable prices. Robert did an excellent job on both my cellphones. He's extremely knowledgeable, honest and gives great advice. Plus, there local and you save money not having to go out of town to get any type of cellphone and computer repaired. Give them a try!

- Sonia Ybarra

They’ve had my kids iPad for 3 week, I’ve yet to hear back from anyone about it. It was supposed to have been fixed by the end of august. I took it in a week prior to get it repaired. It worked great, until it didn’t. They said it was something else this time .. uh huh. So he’s left without one till God knows when. Horrible Customer service n communication.

- R Ga

They stay real busy so wasn’t sure if my gaming laptop of less than two years old was gonna get fixed. Some technicians don’t know as much as other on certain things but I believe Robert is the man for the pc fixes. My laptop was said to have had a fried motherboard and it was something far less invasive. He figured it out and charged a reasonable rate. Will come back in the future for more repair. Thanks!

- John P

Best phone repair place in Alice that’s for sure. Great service very professional friendly to my daughter. Super helpful Definitely recommend!!

- Flavia Renae