Business Hours
Business Overview
Geek Squad in Madison, TN, is a tech repair service with a mixed reputation. Customers report both positive and negative experiences regarding speed and efficiency. Some reviewers highlight friendly and helpful staff, while others mention long wait times or unsatisfactory service.
Services Offered
Most Recent Reviews
These young people did a great job. Took care of virus in my phone in under 10 minutes. Every associate spoke to me and was very nice.
- Barry Lee
On time, friendly, courteous, and professional. Took care of my problem very quickly and efficiently. 🙂
- dennis ray
I had the opportunity to work with Stewart when my laptop needed an operating system install. I initially had my appointment set for a later time that day, however, the air conditioning of my house went down that same day. The AC tech could only arrive during the time I initially had set for geek squad. I went into Best Buy earlier than my scheduled time in hopes I could drop my computer off early as the work needed done was pretty straight forward. Stewart was very accepting of my scheduling issue and worked me in on the spot. I didn’t have to tell him I had an appointment later that day, he was already aware, I assume from keeping a close eye on the days appointments. He was professional, polite, explained the process, and made some future suggestions for further device safety. Honestly, he was passionate about his knowledge in technology and that made me feel extremely comfortable with him and his team handling my laptop in the correct manner. It was refreshing to find someone with personal passion in their work field. I have used this geek squad team a few times now, I really only have great things to say. Thank you, team, and more notably, Stewart!
- Dan Drago
I was referred here. I was lucky because I was able to get serviced without an appointment. Chris and Stewart were so friendly. I love how Chris was honest about the outcomes; however, the worst outcome came true. Stewart followed up on the situation. My experience was pleasant.
- Asia Johnson
My phone screen was fixed perfectly (so far). They were very helpful in that case, it was pretty quick and easy. I went and bought an extra screen protector to put over my new screen and it took an HOUR for them to come back to me to tell me it wouldn’t work after they tried to do it with two different screens. COMPLETE waste of extra time and wouldn’t just tel me that the screen wouldn’t work. Also they only do screen repair by appointment and most likely won’t have the things to fix it. Call them before going in to make sure they have what you need fixed there.
- Linden Taylor